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I format my laptop and now I can't use it. Help!!! (891 Views)
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JoshV
Posts: 3
Registered: ‎11-03-2011
Message 1 of 4 (891 Views)
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I format my laptop and now I can't use it. Help!!!

Hi, I need help with something. I have a HP Pavilion g6-1b79dx Notebook, with Windows 7 64-bit. I bought it like 3 months ago. had some troubles with Internet Explorer and with some programs that weren´t working as they should, so I decide to reinstall Windows, so I put a Windows 7 64-bit installation disc and I format the drive where it was installed and then reinstall Windows, but now I can´t connect to the internet so I can´t download the drivers for everything that is in here, I don´t even know what is everything I should need a driver for. I try to download some drivers from HP.com but for example for LAN I download 4 drivers, for atheros, broadcom, realtek, etc... because I don´t know which one is in this notebook. I don´t know the hardware that is in this notebook, so I try with all, but still didn´t work. The laptop didn´t came with a CD or anything, so I try the option of download from a PC the HP Support Assistant, and then installed it on my  notebook, but as I can´t connect to the internet, it´s useless. I download the AIDA64 because a friend told me that this program tell me which is the hardware I have in my laptop, but  the only thing I get from this was that PCI/PnP Network is Realtek RTL8139/810x Fast Ethernet Adapter, and believe me, I´m completely lost. I regret when I remember I did this thinking it would be as easy as I do on a PC, where I have done this several times without a problem. Please help me and thank you very much in advance

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erico
Posts: 18,673
Registered: ‎01-07-2009
Message 2 of 4 (885 Views)

Re: I format my laptop and now I can't use it. Help!!!

[ Edited ]

Hi,

You said you used a Windows 7 installation DVD. So you didn't use the operating system your notebook was delivered with?

 

Why don't you just do an HP Recovery with the recovery media (USB thumbdrive or DVDs) that you created.

 

regards,

erico



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banhien
Posts: 17,615
Registered: ‎01-29-2009
Message 3 of 4 (885 Views)

Re: I format my laptop and now I can't use it. Help!!!

Hi,

 

Please copy backup data ta and redo it again using HP Recovery Manager:

 

HP Recovery Manager can be accessd from the Start Menu,

  • Tapping F11 key as soon as you power on the laptop.
  • Recovery Disk set (you created before)

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895783&lc=en&cc=us&dlc=en&product=3552675

 

Or you can order new set from this:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00810334

 

Regards,

 

 

BH
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Honor Student
JoshV
Posts: 3
Registered: ‎11-03-2011
Message 4 of 4 (820 Views)

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Thank you very much

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