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07-01-2012 09:39 PM
Hi, today I turned on my Pavilion DV9500t after shutting it down for an hour. It booted up Windows 7 64-bit normally (the welcome screen was lasting longer than usual) but instead of going to my desktop the screen went to black with the cursor behaving normally and not blinking. No keyboard functions work though.
I've booted from the install disc and from there I repaired start up(no problems found) and restored to previous points several times without success.
There are no error messages and I haven't noticed any odd behavior leading up to this. Any suggestions as to the cause and its cure are greatly appreciated.
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07-02-2012 09:06 AM
I would suggest restarting your unit and pressing F10 to get into BIOS. While in BIOS, i would run the hard disk self test in the diagnostics tab and see what the results are.
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07-02-2012 09:29 AM
Thank you, I knew there was some rudimentary thing I was forgetting to do. I ran a test and it told me to replace the hard drive. I was hoping it was only a software/driver issue, but good to have it solved. Thanks.