My computer is denying me access to all of my computer files.

[kimberlylarae]

My computer is denying me access to all of my computer files. My virus software has been turned off and it won't turn back on. I can't download new virus software because access to temporary Internet files is denied the programs downloading. I'm fairly sure it's malware because my work on my word software is showing every single work misspelled. My spelling isn't that bad. I can't use the restore to go back to a previous time--access is denied. I'm at the end, I just don't know what to do. I don't have a restore CD. I'm afraid if it's malware it could make it impossible to use it or for a restore to work.

I have a work deadline tomorrow and obviously I'm not going to make it. HELP!!

[kimberlylarae]

I forgot something--my computer is a Pavilion g7-1167dx notebook and I have windows 7

[DavidPK]

Hi,

It does sound like a Malware infection, so try the following.

On another PC, follow the procedure on the link below to create a bootable CD which you can use to scan your computer and hopefully remove the Malware - if your not sure which version to download, your notebook is listed as coming with a 64bit installation, so try that first.

Windows Defender Offline.

When this has completed, boot into Windows and then see if you are able to download and install the free versions of MBAM and SUPERAntiSpyware on the links below.

MBAM

SUPERAntiSpyware

If you can install them, run full scans with both these utilities - if any malware is detected, remove/quarantine it and run the scan again until both applications come back clean.

Regards,

DP-K