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Never received recovery disk, bought from QVC. (140 Views)
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Student
hiar88
Posts: 1
Registered: ‎04-22-2012
Message 1 of 4 (140 Views)

Never received recovery disk, bought from QVC.

I bought my HP Pavilion G7-1083nr from QVC and it didn't come with recovery disk. I have about 2-3 months on my warrenty and need a recovery disk for the OS I had which was WIN 7 64 bit. What do I do?
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Master's Graduate
parvez_tech
Posts: 914
Registered: ‎12-14-2010
Message 2 of 4 (135 Views)

Re: Never received recovery disk, bought from QVC.

Hi,

 

Recovery discs are not sent with the system. They had to be created when you first got the system because the recovery partition is already there in the notebook. If the notebok is not booting up then there are two ways to recovery the system:

 

HP Notebook PCs - Recover Windows 7 Operating System Using HP Recovery

 

- You can try running the recovery using F11 as soon as the system is turned on.You can referthis link for the steps..

 

If this doesnt work then you can order the Recovery disks online or call HP technical Support to get them..

Here is the link for online ordering:

 

Order Recovery Discs for Windows 7, Vista, or XP

 


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Teacher
3baller
Posts: 169
Registered: ‎01-07-2011
Message 3 of 4 (133 Views)

Re: Never received recovery disk, bought from QVC.

I would suggest going to the following link which will give you more info on the different types of recoveries and how to order a set.

 

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07143

 

If you are unable to get recovery discs from the hp site then you can try the following third party site to get recovery discs.

 

http://www.computersurgeons.com/

 

If you need to contact hp to can call 1-800-hp invent.  Hopefully this helps out.

I am an HP employee.
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Distinguished Professor
lasvegaswireman
Posts: 4,349
Registered: ‎07-16-2011
Message 4 of 4 (132 Views)

Re: Never received recovery disk, bought from QVC.

Almost no modern computer comes with a set of pre-made recovery discs or an OS disc. Please read though this HP webpage on Using the HP Recovery Manager in Windows 7. Specific instructions are given for almost every situation you may encounter. You will want to either create you own set of HP Recovery Discs (better option) or order a set from HP.  More information about ordering a HP Recovery Disc set can be found on the software and driver page for your computer.

 

Frank


Frank
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