Problems With "hard disk not exist" HP 2000 Notebook PC (3626 Views)
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Honor Student
Drew3422
Posts: 2
Registered: ‎03-16-2012
Message 1 of 9 (3,626 Views)

Problems With "hard disk not exist" HP 2000 Notebook PC

one day i was listening to itunes on my computer and it crashed, the screen went blue and wipped out my entire hard drive. Everytime i turn it on the screen goes black and the words "Boot Drive error" "Hard disk not Exist" pops up, i press F2 For "System Diagnostics" and everythings fine exept on the "hard Disk" test it says "error, hard disk not exist" and when i press F11 at the begging it says System recovery, but nothing happens. My computer was not sent with a recovery disk and i cannot access it, is there any way to fix this problem or create a recovery disk for my computer?

 

Thanks

-Drew

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CherylG
Posts: 20,273
Registered: ‎11-12-2008
Message 2 of 9 (3,599 Views)

Re: Problems With "hard disk not exist" HP 2000 Notebook PC

Sounds as if your hard drive has failed,not uncommon.If you are still within warranty HP will send a new hdd, if not It can be replaced with a retail SATA laptop hdd. Just take in in with you to the store and ask for suitable replacement.

 

If you did not burn your Recovery set you can order from HP for a small fee to reinstall Windows on the new hdd.>>Contact HP


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Honor Student
Drew3422
Posts: 2
Registered: ‎03-16-2012
Message 3 of 9 (3,590 Views)

Re: Problems With "hard disk not exist" HP 2000 Notebook PC

ok, i dont know if its under warrenty i got it for a present from my family members out of state. Would it be ossible if a recovery disk from another computers hard drive (they sent one for my wife, same kind)  would be able to save my computer? or is there a way to tranfer data from that computer to mine to save it?

thanks

-Drew

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CherylG
Posts: 20,273
Registered: ‎11-12-2008
Message 4 of 9 (3,576 Views)

Re: Problems With "hard disk not exist" HP 2000 Notebook PC

If your wife's laptop is same model you can use Recovery Manager on her machine to burn a Recovery DVD set which can be used to boot your laptop to reinstall back to factory specs.


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Honor Student
smiles48
Posts: 4
Registered: ‎08-11-2012
Message 5 of 9 (3,059 Views)

Re: Problems With "hard disk not exist" HP 2000 Notebook PC

Hi, I bought my HP2000 this past April, and all of a sudden it says 'no hard drive found'.  Went to the retail store where I bought it and their warranty obligation is 14 days only.  How do I claim a replacement through HP?

Thanks,

Smiles.

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CherylG
Posts: 20,273
Registered: ‎11-12-2008
Message 6 of 9 (3,015 Views)

Re: Problems With "hard disk not exist" HP 2000 Notebook PC

@smiles48

 

Phone HP to request service.Choose your country here>> Contact HP


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Pads
Posts: 1
Registered: ‎09-20-2013
Message 7 of 9 (1,498 Views)

Re: Problems With "hard disk not exist" HP 2000 Notebook PC

Please give a hand about this problem... This like the same of DREW 3422

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CherylG
Posts: 20,273
Registered: ‎11-12-2008
Message 8 of 9 (1,469 Views)

Re: Problems With "hard disk not exist" HP 2000 Notebook PC

@Pads 

 

My first Reply above to Drew also applies to your problem.


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Student
silima
Posts: 1
Registered: ‎02-24-2014
Message 9 of 9 (357 Views)

Re: Problems With "hard disk not exist" HP 2000 Notebook PC

same problem here, the hard drive works fine in the other identical notebook, but the laptop is unable to identify the harddrive

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