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ANGELGURLL
Posts: 1
Member Since: ‎05-08-2012
Message 1 of 2 (1,772 Views)

RESTORE LAPTOP TO FACTORY SETTINGS

[ Edited ]

Help Please  --  I am having problem in restoring my laptop HP CQ60-615DX with WINDOWS 7 to the original factory settings as the screen is broken and i am using a monitor with it -- however each time when i get to the process of doing the restore the computer logs off and will not allow me to go any further --

 this monitor i also use with a dell laptop with VISTA  with a broken screen and i don't have any problems -- so i figure there is something with the HP laptop  that i am not doing right.

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 2 of 2 (1,706 Views)

Re: RESTORE LAPTOP TO FACTORY SETTINGS

Did you make your recovery disc set, I would do this first if you can.

 

 

 

Are you starting restore while in Windows?

 

Try this alternate method of recovery

 

 

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