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07-11-2012 04:36 PM
I had encountered a problem with my HP DV7-4069WM Notebook PC, and I was only left with one choice. Order and run the recovery disk. I have recieved the Recovery Disk, and ran it; then it said the Recovery was completed and it will restart. After Restarting, that's it, it won't boot, it's just stuck at the HP logo. I try it the ESC keys, F## keys, the only feedback I'm getting is these error noises. HELP.
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07-11-2012 04:48 PM
I would go into the BIOS and run the hard drive diagnostics test, and see what it reports.
It is possible the hard drive conked out, if the PC is stuck at the HP welcome screen.
If you can't do anything, try a hard reset of the notebook by following the instructions at the link below:
07-11-2012 07:18 PM
Tried the Hard Drive Test, my primary Hard Drive passed, but my Secondary didn't. I don't know what to do now, I don't need the Second Hard Drive anymore because I got an external hard drive last month...
07-11-2012 07:48 PM
If you remove/disconnect the secondary HDD does the PC still get stuck on the welcome screen?
You can try installing W7 using this workaround.
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
07-11-2012 09:18 PM
I disconnected the Secondary Hard Drive and tried to run the Recovery Disk again, while doing that, I downloaded the Digital River and burned it into a DVD. The Recovery Disk failed, and when I try to run the Digital River (booting it from the "Internal CD/DVD Drive". It only shows, "BOOTMGR is missing Press Ctrl+Alt+Del to restart". I try to restart without the CD, it still shows that error. Run the Recovery from the Hard Drive, still shows that message. (This is probably the most complicated problem I've encounted.)
07-11-2012 09:32 PM
It has come to my attention that I didn't burn it correct, I'm currently redoing that process right now correctly with a correct program. Will update if anything else happens.
07-12-2012 01:35 PM
One more problem, after getting everything set-up. I started to download softwares and drivers from the HP website to install softwares & drivers. Some of them did install however, some of them will not install. I try to run it, but the installation windows disappears and nothing is installed. My next action was trying to install from the Application & Driver Recovery DVD that HP sent to me along with the Recovery Disks. I try to make the CD run, but nothing happens, and when I try to open the CD from My Computer, it opens what's in the CD.
My next action was to run the PATCH, but this message comes up.
(Windows cannot find 'C:\System.sav\Util\RStone.exe'. Make sure you typed the name correctly, and then try again.)
Again, thank you for your help.
07-12-2012 01:59 PM
I don't think you can just use the application and recovery disk by itself. It is part of the whole recovery process.
What drivers do you need?
For all missing devices, please go to the device manager. Click on any device with a little yellow ! mark.
Those are the ones that need drivers.
Then click on the Details tab.
Now you see a Properties drop down list.
Drop down on that and select the second item (Hardware ID's).
Post the top string of characters you see in the window.
Those will ID the type and model of the device and I can send you the links to the drivers you need.