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04-10-2012 03:31 PM - edited 04-10-2012 03:58 PM
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04-11-2012 03:02 PM
In the bios there is a hard drive and memory tester, run both of them, post back any errors or messages.
Please post your full product Number
Please Do Not post your s/n
04-11-2012 03:29 PM
04-11-2012 03:44 PM
Sounds like your hard drive has failed, you would need to replace it and use the HP recovery discs to install windows again.
Is it under warranty?
04-11-2012 03:49 PM
hp G71-340US Notebook Windows 7-64 bit P/N VM114YA#ABA
Ran both yesterday.
Memory test results good at 100% of 4,163,137,536 bytes of system memory,
Memory tested ok... Memory Test passed,
Hard Disk Not Exist
04-11-2012 03:54 PM
04-11-2012 05:20 PM
No the trojan did not damage it, the hard drive cannot be detected at a hardware level, which
means it failed completely.
Unfortunately this usually means your data is unrecoverable by conventional means.
You would need to replace the hard drive and use the HP recovery discs to install windows.
04-11-2012 09:42 PM
Kinda figured that, but I have a few more queries, then close up shop (especially since the warranty ran out 3/20/12) for P/N VM114UA#ABA... figures, huh?
1) The HDD I'm replacing is the WD3200BEVT SCORPIO BLUE
A-Which of the store HDD should I get?
Can I get one of higher capacity &/or faster RPM?
B-Local store sells the BPVT, and the BEKT for $70/$100.
Which will work with my laptop?
C- Is it possible to purchase the equivalent from HP AND a warranty?
2) The HDD doesn't sound physically broken (no rattles or such), could the TROJAN virus cause it to be inaccessible? If I continue to attempt to access it, will it erase the data already stored on it? Or worse yet, infest the motherboard!?
3) Can this HDD be formatted and reused? If the error I got is in RecoveryMgr.exe, does that affect the HHD, the memory (which was ok??), or the motherboard? Will I be able to use those 3 original Recovery Disks to format and install Windows on the store bought HHD?
OK, I think that covers it... for now... lol THANKS!
04-11-2012 10:02 PM
I buy hard drives from Newegg.com
1. Yes you can get one larger 750gb max, anthing over that and it may not fit in the drive bay.
I like the Western Digital Scorpio Black laptop hard drives.
You Do Not want an "Advanced Format" hard drive, HP recovery discs may not work on that type of drive. BPVT is advanced format. Ask the sales person if you are not sure, read the box carefully.
Read the retail package for the warranty, some are 1yr, 3yr or 5yr
2. You can test the hard drive by connecting it to another windows PC using a USB to hard drive adapter see if you can browse the hard drive using Windows Explorer, if the hard drive does not show up in explorer, it is dead and you will have to pay a data recovery service quite a few dollars for a Physical Recovery to recover your data. If you can see files on the drive copy the important ones to another storage device.
3. Only if it is not dead, I think it is. Yes recovery discs will work if the new drive is Not advanced format type.