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okiwtgetc
Posts: 4
Member Since: ‎09-16-2011
Message 1 of 14 (92,584 Views)
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Restore HP Probook 4520s to factory settings

[ Edited ]

no disk was provided at purchase and a user set admin password. Must get in to restore to original settings upon purchase. The F11 key for restore is not available when esc key is pressed during start up.
How do I get inside this computer???

[Personal Information Removed]


Thanks

Provost
DavidPK
Posts: 31,997
Member Since: ‎09-24-2010
Message 2 of 14 (92,579 Views)

Re: Restore HP Probook 4520s to factory settings

Hi,

 

There are Two options to try and reinstall Windows - the 2nd is the easiest, but you may want to try the 1st to see if it will save you having to order a replacement set of discs - make sure to back-up any important files first.

 

1.  If you can still boot in to Windows, hold down the Windows Key and press R.  Into the Run Box type compmgmt.msc and hit enter.  Click Disk Management in the left pane and when the partitions have loaded, right click the Recovery Partition and mark it as 'Active'.  Close all open windows and then restart - if this has worked, the notebook will boot from the Recovery Partition upon restart.

            

2.  You can order a replacement set of Recovery Discs using the link below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en

 

If you have any problem with this link, order them directly from HP.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.



Regards,

 

DP-K



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Honor Student
okiwtgetc
Posts: 4
Member Since: ‎09-16-2011
Message 3 of 14 (92,574 Views)

Re: Restore HP Probook 4520s to factory settings

Hi,

 

I can not get in because someone has set a pswd on Administrator and the f11 key is disabled.

Can I do anything outside of ordering a disk..??

 

Thanks

Provost
DavidPK
Posts: 31,997
Member Since: ‎09-24-2010
Message 4 of 14 (92,570 Views)

Re: Restore HP Probook 4520s to factory settings

[ Edited ]

Hi,

 

See if you can remove the Admin Password - see Here.

  When done, try option 1 in my previous post.  Otherwise, the only other options are to order Recovery Disc, or if notebook came with Windows 7, try the following.

 

There may be a work around if you have ( or can borrow ) a retail Windows 7 installation disc that is exactly the same version as your OEM installation - ie if your notebook came with Windows 7 Home Premium 64bit this is the exact retail version you would need.

 

If you have access to this, just use the retail disc to perform the installation, enter the activation key found on the underside of your notebook when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.

 

http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx

 

Any additional drivers you may need can be found starting Here.

 

Regards,

 

DP-K



---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
okiwtgetc
Posts: 4
Member Since: ‎09-16-2011
Message 5 of 14 (92,563 Views)

Re: Restore HP Probook 4520s to factory settings

Hi,

 

First thingMonday morning I will try to use the CD I just made and then part 1 from your previous post.

 

THANKS!!!!!!!

Provost
DavidPK
Posts: 31,997
Member Since: ‎09-24-2010
Message 6 of 14 (92,541 Views)

Re: Restore HP Probook 4520s to factory settings

Hi,

 

Your welcome. let me know how it goes.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
okiwtgetc
Posts: 4
Member Since: ‎09-16-2011
Message 7 of 14 (92,507 Views)

Re: Restore HP Probook 4520s to factory settings

Hi,

 

IT WORK...THANKS SO MUCH...!!!!!!!

Provost
DavidPK
Posts: 31,997
Member Since: ‎09-24-2010
Message 8 of 14 (92,497 Views)

Re: Restore HP Probook 4520s to factory settings

Hi,

 

You're welcome, glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Student
chandra123
Posts: 1
Member Since: ‎04-07-2012
Message 9 of 14 (88,378 Views)

Re: Restore HP Probook 4520s to factory settings

after the restarting for recovery failure message came informing that recovery hard drive is inaccessible. i want to recover my computer. so what should i do?

 

Student
sr71dutch
Posts: 1
Member Since: ‎10-04-2012
Message 10 of 14 (79,718 Views)

Re: Restore HP Probook 4520s to factory settings

I tried option 1 and how it says Bootmanager is missing. Any ideas?
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