Restoring to Factory Condition (Windows 7) (1371 Views)
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Student
Kiriain
Posts: 1
Member Since: ‎11-10-2011
Message 1 of 2 (1,371 Views)

Restoring to Factory Condition (Windows 7)

Hello, I have an HP Pavilion VM114UA#ABA with Windows 7 64-bit installed. My computer just got hit by a virus and after killing the virus (I believe), I find I still cannot activate the firewall. So I would like to restore the computer to factory conditions so as to fix all of my problems. However, when I attempt to do so in Windows, I get the Error Message: Windows cannot restart the computer into the Windows Recovery Environment to complete the recovery operation.

I've read that I could restore it using HP's system restore but I have no idea how to do that. So my question is how can I use HP's system restore to fix my computer?

Provost
DavidPK
Posts: 30,769
Member Since: ‎09-24-2010
Message 2 of 2 (1,367 Views)

Re: Restoring to Factory Condition (Windows 7)

Hi,

 

Shut down the notebook.  Tap away at f11 as soon as you press the power button to see if this will launch Recovery Manager and allow you to reinstall the operating system.

 

Regards,

 

DP-K

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