HP Support Forums
Join in the conversation.
08-03-2012 11:05 AM
To whom it may concern
My notebook is HP probook 4520 with windows 7 operating system. Unforthanately, it does not load and I get these errors,when I run HP test in hard dirve Test:
Product ID is : XT988UT
Yesterday I installed Microsoft Visio 2007 and then it performed very slowly. I coud not restart normally.
I tried to repair it, but after several hours, I get hard disk error.
"Hard disk error
Short DST Failed
Run in failed
Start up Failed"
I do not have access to my sensetive information which is stored in this Laptop and I do not have backup, Please give me a solution if you have.
08-03-2012 11:12 AM
The results of the test that you posted are indicative of a hard disk failure requiring a hard disk replacement and recovery to a factory image.
There are no easy solutions for this issue. There is never a better plan B than having a backup or an disk image. Sorry I cannot give you a pleasant resolution for this.
Is your notebook still in warranty?
Hard drives are replaceable items when under warranty .
|**Click on the White Kudos star on the bottom left if you would like to say Thanks.**|
**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**
Microsoft MVP 2013- Microsoft Windows Expert - Consumer
08-03-2012 08:55 PM
Remove the hdd and connect it to a> USB Adapter to plug into another machine via usb port to try to retrieve files. I use one of these frequently when working on machines
|******Clicking the White Kudos star on the left is a way to say Thanks!.******|
**Clicking Accept as Solution on a Reply that solves your issue helps others who are searching**
++You must be the originator of thread to see the option Accept as Solution++
08-06-2012 06:05 AM
I have replaced crashed hard with another one, now I have access only drive D where some system files were stored on old hard, and drive C does not open and it needs to format.Now I do not have its original windows 7 and VGA driver,but I have microsoft product key .What can be done to install its windows with having its product key which is written under laptop's body.
Is it possible to install windows 7 64 bit, instead of 32 bit , with upgardaing 2 gig RAM into 6 gig RAM.beacuse its original windows was 32 bit with 2 gig RAM befor crashing.