Honor Student
Posts: 2
Member Since: ‎12-01-2011
Message 1 of 2 (4,882 Views)

System Recovery Factory Reset

Hello All: 


Newbie Here.  I wanted a fresh factory install so I ran Microsoft System Restore (from the laptop/ no disk).

First, it would  go through but cut off at the end during the reinstallation of software.  It would  "Please wait while your Windows files and setting are beding restored".  I thought I was home free.  But  then the screen would just go blank.  After restarting the process, I started to get a blue screen.  (0x00000000001901AA, 0xFFFFFFA60140579F8, 0xFFFFFA6014057300)


Ran CHKDSK /F off a Bootdisk.  I don't get Blue screen anymore.

Now I get the Windows Error Recovery  page with none of the options bringing me to Windows.  Help :smileysad:  Distressed.



The full Model No. pavillion dv41225dx

Product No. nb200ua#aba

Product name HP Pavillion dv4


Primary Hard Disk Self Test quick (100%)...Passed

Full Test passed 100%

Memory Test in Bios: Passed

Hard Disk Smart Passed


Other comments:


Can't run in safe mode. It starts to set up then tells me to restart the system to install windows. Which I do. And it brings me back to Error Recovery no matter which option I pick.


 I get recycled to the menu that ask me to put in installation dics. My version did not come with installation disc.


From a boot disk I ran CHKDSK with 1 error.  No OS system found on Drive C or D.

DID I ERASE MY FACTORY STORED WINDOWS VISTA HOME when I formatted Disk for Fresh install? or is it just somewhere hiding on DIsk? 




Distressed in New Orleans


Posts: 44,843
Member Since: ‎01-29-2009
Message 2 of 2 (4,876 Views)

Re: System Recovery Factory Reset


Your machine should have a recovery partition if you are using the original hard drive and haven't erased the recovery partition. Make sure backing up all of your files before restoring the PC/laptop to factory state.

To set your PC/laptop to factory state, restart the PC/laptop. At the HP welcome screen tap the F11 key to launch the recovery process. Follow the instructions provided on the screen.


If still can not recover the machine, you can order a set of CD/DVD's from here (scroll down):


Good luck,

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