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08-07-2012 07:06 PM
I am having issues restoring my G62 laptop back to factory conditions. One of the first things I did upon receiving my laptop was creating restore disks. I followed the instructions and the program created 4 disks. Now I am trying to restore and the issue is that the restore procedure is asking me for a 5th disk! The worst part is that since I have already started the process and got to nearly the end, I now have a laptop that will not boot! My computer is "out of warranty" and HP is saying that I will have to pay to get assistance. Any suggestions?
08-12-2012 04:17 PM
best thing to do is order a recovery disc set for your model
You can order HP recovery media here, or call HP on the phone to order 1-800-474-6836
If HP no longer has Recovery Media for your model, order them here