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System Restore issues w/ G62 notebook (WV689AV) - Not enough disks?? (149 Views)
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Jenkins21 Student
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Jenkins21
Posts: 1
Registered: ‎08-07-2012
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System Restore issues w/ G62 notebook (WV689AV) - Not enough disks??

‎08-07-2012 07:06 PM

I am having issues restoring my G62 laptop back to factory conditions.  One of the first things I did upon receiving my laptop was creating restore disks.  I followed the instructions and the program created 4 disks.  Now I am trying to restore and the issue is that the restore procedure is asking me for a 5th disk!  The worst part is that since I have already started the process and got to nearly the end, I now have a laptop that will not boot!  My computer is "out of warranty" and HP is saying that I will have to pay to get assistance.  Any suggestions?

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Regents Professor Regents Professor
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Registered: ‎01-11-2010
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Re: System Restore issues w/ G62 notebook (WV689AV) - Not enough disks??

‎08-12-2012 04:17 PM

best thing to do is order a recovery disc set for your model

 

You can order HP recovery media here, or call HP on the phone to order 1-800-474-6836


http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&lc=en&dlc=en#N76


 

 

If HP no longer has Recovery Media for your model, order them here


http://www.computersurgeons.com/Default.aspx

 

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