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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-08-2011 09:08 PM

HP Recommended
I am getting this message "The user profile service failed the logon. User profile cannot be loaded." I am not able to login to my netbook at all...Any help would be greatly appreciated!
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2011 05:57 AM

HP Recommended

Hi,

 

Here are a couple of things to try.

 

1.  Shutdown the notebook.  Tap away at f8 as soon as you press the power button to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  When windows has fully loaded in this mode, click the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point well before the log-on issue and then proceed with the restore process - Windows will try to reboot as normal, so see if you can now log-on.

 

2. If the above doesn't help, shutdown the notebook.  Tap away at f8 as soon as you press the power button to enter Windows Recovery Console again.  Use the arrow keys to select 'Start Using Last Known Good Configuration' and hit enter to see if this helps.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

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13 REPLIES 13

‎08-09-2011 05:57 AM

HP Recommended

Hi,

 

Here are a couple of things to try.

 

1.  Shutdown the notebook.  Tap away at f8 as soon as you press the power button to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  When windows has fully loaded in this mode, click the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point well before the log-on issue and then proceed with the restore process - Windows will try to reboot as normal, so see if you can now log-on.

 

2. If the above doesn't help, shutdown the notebook.  Tap away at f8 as soon as you press the power button to enter Windows Recovery Console again.  Use the arrow keys to select 'Start Using Last Known Good Configuration' and hit enter to see if this helps.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎08-25-2013 03:53 AM

HP Recommended

Many thank, I too had this problem and your solution No1 solved the issue.

 

Greatly appreciated, thank you.

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‎11-05-2013 07:51 PM

HP Recommended
Thank you! It helped me out also, I would have been lost without our pc that we track our bank accounts on.
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‎11-06-2013 09:22 AM

HP Recommended

Hi

 

Glad all is working. Have a great week.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎03-29-2014 10:18 PM

HP Recommended
Thankyou so much it worked, was really worried, never happened since I purchased my notebook
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‎04-13-2014 05:37 PM

HP Recommended

I tried both and neither one worked for me, I was wondering if you had any other suggestions.

 

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‎06-28-2014 01:32 AM

HP Recommended
I am getting this message "The user profile service failed the logon. User profile cannot be loaded." I am not able to login to own laptop at all...Any help would be greatly appreciated!
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‎07-09-2014 02:21 PM

HP Recommended

Thank you!   After trying to use HP tech support info for half an hour, I was able to resolve the problem in 5 minutes using your suggestions.  I apprecate your help.

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‎07-09-2014 03:01 PM

HP Recommended

Hi,

 

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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