What command to use in command prompt inside HP Recovery Manager to recover hard drive?

[kingpin888]

Hi,

I'm trying to use HP's Recovery Manager to restore my hard drive to the original factory settings. When going into Recovery Manager via "F11" during computer startup, all of the options are greyed out except, "Run Computer Checkup." Inside that option, all options are greyed-out except, "Open a command prompt."

Once I open a command prompt, the window title is "Administrator: X:\Windows\system32\Cmd.exe" and the command line in the window is "X:\Windows\RM\>"

I have no idea what command to enter here to recover the hard drive! 😛 What command should I use???

Why are all the normal options in Recovery Manager greyed out?

Background: I dropped my laptop and afterwards the computer will power on but not boot up from the hard drive - it says there is a hard drive error. I have been able to recover most/many files from the harddrive by taking it out and connecting it to another computer and using a recovery software program. I am not sure if the hard drive is physically/irreparably damaged, but it does spin and I have recovered many files from it. Now ready to recover it back to original state and then reload my recovered files.

Computer: HP Pavilion DM3-1030us purchased in January 2010

OS: Windows 7

Thanks for any suggestions anyone can offer! 🙂

[lasvegaswireman]

There isn't a command that I am aware of to use at the command prompt that will recover your computer. If you dropped your computer, it is likely that the hard drive suffered physical damage. Please see HP Notebook PCs - Testing for Hardware Failures (Windows 7, Vista) for instructions on testing the hard drive. It is also possible that the HP Recovery partition was damaged and you may need to use the HP Recovery Media you created when you first setup your computer

If you didn't create this media, please contact official HP Customer Support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer. Software may not be covered by the warranty and there may be a charge for the HP Recovery Media.

If you have any further questions, please don't hesitate to ask.

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[kingpin888]

Frank,

Thanks for your advice. My initial attempt at recovery was with the hard drive located external to my computer and connected via USB. Once I installed the hard drive back in my laptop, the previously greyed-out options became available, so I proceeded with selecting "recovery". Left the machine running for 12-14 hours with only a ~14% progress in the first step of the process. I'm pretty sure that what you warned is correct - the hard drive has been physically damaged. Will be trashing it and replacing.

[donnalaho]

I was using my laptop and walked away for afew minutes and came back to"recoveryg man

ager asking to launch check disks or open command prompt. I have no idea what happened or what to do. I was on another laptop when I left the other onee so that should not be a problem however the new lap I boughht and went into does not work. Ha!  What is thecommand asking for?I am the admin. Frustrating