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01-12-2013 12:42 PM
I have an HP Pavilion Dv7 Serial: 2CE1452LGF Product: A1T85UA
Basically my brother in law owns this computer, and he got a virus on it. He came to me to help him. I tried to reload windows on it, but ran into an issue with the wireless driver not installing properly. I tried many times but I cannot get this driver to install. Then we ordered the restore disks from HP and they faliled to restore.
I ran all three disks together, and it gives a message after running all three and trying to restore that the restore failed. I then tried to run it with just the operating system disks, and not the third disck with the drivers on it, and it still fails the restore.
I want to know if anyone out there knows why this wireless driver keeps failing to install. It starts up and then just abruptly ends with no error message at all. I have turned off the firewall to make sure that was not the issue, and I am running as the administrator as well.
I don't much care if the restore failed, because I have a valied copy of windows 7 Pro on the computer now and it is a valid not pirated copy. I just want to know if there is a trick out there that will force the computer to take this wireless driver so I can use the wireless and get rid of the wire connection. Thank you in advance for your help.
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01-12-2013 12:49 PM
Are you sure there is a Ralink wireless card in the PC?
Please post the hardware ID for the device listed as a Network Controller in the device manager.
If you don't know where to find the hardware ID, please see the info at the link below.
01-12-2013 01:05 PM
Thank you for your for your reply. Here is the information I found. I hope this helps to answer your question. Thank you. I believe that it was the correct driver because that is what HP website told me when I let them do the scan and they gave me a list of drivers that they said I needed to make the computer work like normal again.
PCI\VEN_10EC&DEV_8168&SUBSYS_180B103C&REV_06 PCI\VEN_10EC&DEV_8168&SUBSYS_180B103C PCI\VEN_10EC&DEV_8168&CC_020000 PCI\VEN_10EC&DEV_8168&CC_0200
01-12-2013 01:15 PM
You're very welcome.
Below is the link to the driver for the wired adapter.
You are indeed correct. The PC has the Ralink RT5390 wireless adapter.
Let's try a different driver for it...
01-12-2013 01:23 PM
I tried that wireless driver and I get the same problem, I select run and it starts the install and then just disapears and I get the Windows 7 message that it may not have installed correctly do you want to reinstall it. I don't know why this is happening, but I feel as though something is just blocking it from running, I almost feel like this is a ploy to get me to purchase support lol.
01-12-2013 01:35 PM
Something is stuck...
Let's try going in the back door...
Click on the network controller in the device manager.
Click on the driver tab. Click on Update Driver. Select the "Browse my computer for software method," and browse to the installation folder that was created when you ran the driver.
That folder will be listed in C:\SWSetup\sp57538.
Make sure the include subfolders box is checked, and hopefully the driver will install that way.
If not, try the ralink driver directly from ralink...second grouping listed is what you need.
01-12-2013 01:51 PM
You are the man!!! I want to thank you for taking the time out of your personal time to help me with this issue. It was the second option that worked for me. I had to go to their website and download thier driver to get it to work for me. This is awesome!!! Thank you so much for all of your help!!!