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08-24-2011 07:38 AM
I have spent the last hour trying to cancel an order for recovery disks. After speaking to my 9th person at the 6th different phone number (which happened to be the original phone number I went to, and was the one on the HP page detailing my order), I had had enough. None of these people were understandable and all sounded like their phone connection was on the moon. Every time I had to give them a piece of information they would repeat it back and it would bear no resemblence at all to the information I had given them. Each of the 9 people went throught the same, time consuming routine only to tell me I needed to talk to someone else. It would almost be funny if it wasn't a major company trying to be taken seriously. I still do not know how to get the order canceled. This type of customer service is completely unacceptable and HP should be ashamed.
08-24-2011 03:39 PM
I find this section on the page amusing for some reason:
- Messages that are not in English will take longer to reach us.
They have to be translated to English first.
08-25-2011 05:56 AM - edited 08-25-2011 05:56 AM
They should apply that rule to their support personnel, as well.
Because of this thread, I did receive a call from the HP Escalations team. The woman I spoke to was extremely helpful and understanding, and even went so far as to take an interest in whatever issue my computer is actually having. Now, I don't necessarily expect tier 1 support for a big company to be the best in the world. I've come to accept that this is just the way our global marketplace is. However, this woman should not have been the 10th person I needed to speak to just to actually finally discuss my issue.