07-25-2012 10:24 PM
I turned on my laptop and i am getting the message A disk read error occurred. Press crt+alt+del to restart. I did but nothing happened. I am still getting the same message
07-25-2012 10:35 PM
Power up the notebook, tap F10 key on startup, and at the BIOS Setup Screen, select Diagnostics >> Primary Hard Drive Self Test.
Let the Short and Long Test complete. If you receive any error with the test, that would confirm a Hard Drive failure.
Please provide the exact notebook Model and Product Number with the results.
05-31-2013 07:40 PM - edited 05-31-2013 07:41 PM
You will have to replace the hard drive. A retail 2.5" SATA hdd can be used.Be sure to get one of at least as large a capacity as the original to use your Recovery Disks. It can be larger but not smaller..for instance if you have a 320gb hdd it could be replaced with 500gb but not 250gb.
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12-18-2013 02:36 PM
I understand you are getting a disk read error occured and then have to press ctrl+alt+del to restart. A hard or forced reset may restore functionality. When performing a hard reset, you must disconnect or remove all peripheral devices.
Hope this helps.
I work on behalf of HP