a disk read error occured. Press ctrl+alt+del to restart (2444 Views)
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Student
Marts
Posts: 1
Member Since: ‎07-25-2012
Message 1 of 7 (2,444 Views)

a disk read error occured. Press ctrl+alt+del to restart

I turned on my laptop and i am getting the message A disk read error occurred.  Press crt+alt+del to restart.   I did but nothing happened.  I am still getting the same message

Teacher
Optimus_Prime99
Posts: 87
Member Since: ‎07-11-2012
Message 2 of 7 (2,441 Views)

Re: a disk read error occured. Press ctrl+alt+del to restart

The issue could be with the Hard Drive, try testing it by running a Hard Drive Self Test.

Power up the notebook, tap F10 key on startup, and at the BIOS Setup Screen, select Diagnostics >> Primary Hard Drive Self Test.

Let the Short and Long Test complete. If you receive any error with the test, that would confirm a Hard Drive failure.

Please provide the exact notebook Model and Product Number with the results.
Honor Student
erizz
Posts: 2
Member Since: ‎05-31-2013
Message 3 of 7 (1,169 Views)

Re: a disk read error occured. Press ctrl+alt+del to restart

after the test,it says

Test Finished:Failed

 

Test Status: 7(Completed with the read element of the test failed)

Provost
CherylG
Posts: 21,198
Member Since: ‎11-12-2008
Message 4 of 7 (1,165 Views)

Re: a disk read error occured. Press ctrl+alt+del to restart

[ Edited ]

You will have to replace the hard drive. A retail 2.5" SATA hdd can be used.Be sure to get one of at least as large a capacity as the original to use your Recovery Disks. It can be larger but not smaller..for instance if you have a 320gb hdd it could be replaced with 500gb but not 250gb.


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Honor Student
erizz
Posts: 2
Member Since: ‎05-31-2013
Message 5 of 7 (1,139 Views)

Re: a disk read error occured. Press ctrl+alt+del to restart

thanks ,your so awesome
Student
gbrenda
Posts: 1
Member Since: ‎12-17-2013
Message 6 of 7 (663 Views)

Re: a disk read error occured. Press ctrl+alt+del to restart

turned my notebook on and constantly getting a disk read error

HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 7 of 7 (652 Views)

Re: a disk read error occured. Press ctrl+alt+del to restart

Hi Gbrenda,

 

I understand you are getting a disk read error occured and then have to press ctrl+alt+del to restart. A hard or forced reset may restore functionality. When performing a hard reset, you must disconnect or remove all peripheral devices.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01684768&cc=us&dlc=en&lc=en&product=4207098&tmp...

 

Hope this helps.

 

Thanks

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