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04-05-2012 10:33 PM
1. Product Name and Number: HP Pavilion dm4, WD471AV
2. Operating System installed: Windows 7 64-bit
3. I'm restoring my HP to its factory condition, but it doesn't work. After clicking "Return your computer to factory condition (Skip backup)" using recovery manager, my HP goes to black screen when it is on reboot. Same thing happened when I hit F11 during reboot.
04-10-2012 08:18 PM - edited 04-10-2012 08:18 PM
Do you have Recovery Media? If not >>>Contact HP
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