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black screen during rebooting HP for factory condition (167 Views)
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ALTOIS Student
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ALTOIS
Posts: 1
Registered: ‎04-05-2012
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black screen during rebooting HP for factory condition

‎04-05-2012 10:33 PM

 1. Product Name and Number: HP Pavilion dm4, WD471AV

 2. Operating System installed: Windows 7 64-bit

 3. I'm restoring my HP to its factory condition, but it doesn't work.  After clicking "Return your computer to factory condition (Skip backup)" using recovery manager, my HP goes to black screen when it is on reboot.  Same thing happened when I hit F11 during reboot.


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CherylG
Posts: 16,432
Registered: ‎11-12-2008
Message 2 of 2 (109 Views)
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Re: black screen during rebooting HP for factory condition

[ Edited ]

‎04-10-2012 08:18 PM - edited ‎04-10-2012 08:18 PM

Do you have Recovery Media? If not >>>Contact HP


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