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@TRJLV- Keep in mind, with defective recovery disks, you get the *same error* with a brand new hard drive! Did your diagnostics show an error? Ours did, which is why we had to replace the hard drive first. BTW, I even tried partitioning and formatting the drive with another Win 7 machine first, before attempting to use the restore disks again. (Sometimes recovery systems don't handle formatting and partitioning well. Although less common today, it used to be the norm years ago). Same problem. Disk #2 may start to run or not at all, but never completes. Hitting ESC cancels (after several 'idle' hours) and reboots, leading to the bootmgr error. I can't believe how hard so many people at HP are working to avoid actually doing their job! Instead of replacing disks- or even discussing it- they simply read a script and start over when they get to the part about defective disks 
I hope the Board of Directors read my professional letter carefully. At this point they could cut at least half the people in 'support' and provide training and oversight to the remaining 50% and come out WAAAYY ahead! Faster and more effective service and not chase customers away! Ironically, HP's customer service just rec'd some sort of customer service award (google). Apparently, it must be based on number of rec'd complaints. So if customers can't reach customer service to make complaints and HP's staff are trained to prevent any actual accountability or complaints, I guess all they have to do is show up in the office, do nothing, brush off customers, and take home the award? Hmmm...maybe there is a Nobel Prize waiting for them? 
I hope the Board of Directors read my professional letter carefully. At this point they could cut at least half the people in 'support' and provide training and oversight to the remaining 50% and come out WAAAYY ahead! Faster and more effective service and not chase customers away! Ironically, HP's customer service just rec'd some sort of customer service award (google). Apparently, it must be based on number of rec'd complaints. So if customers can't reach customer service to make complaints and HP's staff are trained to prevent any actual accountability or complaints, I guess all they have to do is show up in the office, do nothing, brush off customers, and take home the award? Hmmm...maybe there is a Nobel Prize waiting for them?
