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Z00CREW
Posts: 1
Member Since: ‎12-02-2011
Message 1 of 2 (1,666 Views)

can't get rid of virus/malware/infection

I have a virus/malware/infection that Office Max hasn't been able to get rid of and I purchased McAfee 2012 Antivirus Plus and even contacted McAfee for help.  they want more money and I have already spent $173 and can't spend anymore.

 

I have all the programs needed for reloading the harddrive.  I purchased all the programs a few years ago.

 

I have an HP Pavillion V5000 laptop.  I need to know how to reformat the harddrive and will this get rid of the infections??

 

thank you,

Gregory

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DavidPK
Posts: 31,439
Member Since: ‎09-24-2010
Message 2 of 2 (1,659 Views)

Re: can't get rid of virus/malware/infection

 Hi,

 

These files would appear to relate to a Malware infection - the reason the specific DLLs cannot be loaded may well be because your existing security software has already removed them.

 

Try the following.

 

On another PC, follow the procedure on the link below to create a bootable CD which you can use to scan your computer and hopefully remove the Malware.

 

http://connect.microsoft.com/systemsweeper

 

When this has completed, boot into Windows, then download and install the free versions of MBAM and SUPERAntiSpyware on the links below.

 

MBAM

 

SUPERAntiSpyware

 

When installed, run full scans with both these utilities - if any malware is detected, remove/quarantine it and run the scan again until both applications come back clean.

 

If the above doesn't help, post back with the following.

 

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

Regards,

 

DP-K

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