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02-18-2012 08:52 AM
My mothers laptop is showing error factory image cannot be restored 0XE0EF003 when I am trying to factory restore the system. She did not receive a recovery disc with her purchase.
We first discovered the problem when we switched her laptop on and it asked for a system restore with error:0xc00000e9
I then tried a system restore and got the error at the top of this post.
Can I use any windows recovery disc or does it have to be a specific version?
Is there any work arounds I can use?
Computer name: CQ61-320SA
Hardware product number:
02-18-2012 04:27 PM
Its possible the hard drive is failing, to test the hard drive hold F10 down while you power up, keep holding F10 down until the bios screen appears, Use the Right Arrow or Left Arrow keys to navigate through the menu selection to locate the Primary Hard Drive Self Test option. Depending on your BIOS, this may be located below either Diagnostics or Tools. Post back any error codes.
02-24-2012 07:54 AM
Here is your service manual, it will show you how to remove and replace the hard drive.
You can buy a hard drive anywhere you like, as long as it is a 2.5" notebook hard drive with a Sata interface.
You should choose one of the same size or larger, so if you have a 250gb, choose one at least 250gb or larger, 750gb max.
Once the hard drive is replaced use the HP recovery disc set to reinstall the Operating System.
02-25-2012 07:21 AM
I dont have a disc she didnt get one when she purchased the laptop. Where can I buy on.
Looks straight forward replacing the hard drive i'm going to give it a go!
Thankyou so much for your help so far! :-D
02-25-2012 09:32 AM
You can order recovery media at the link below, or call HP on the phone to order. 1-800-HPInvent
If HP no longer has Recovery Media for your model, order them here (more expensive than HP most of the time, use as last resort)