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HP Support Agent
SuperMario1
Posts: 4,625
Member Since: ‎09-05-2013
Message 11 of 21 (135 Views)

Re: help, my laptop wont load

Are you sure that is the entire code? Normally, the codes are 4 sets of 6 characters, not 3 sets. Please double-check, since this code isn't bringing up anything.

 

Mario

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jezz1
Posts: 11
Member Since: ‎04-17-2014
Message 12 of 21 (131 Views)

Re: help, my laptop wont load

UC07K9-61W573J-QFP1CO5-G01E03

HP Support Agent
SuperMario1
Posts: 4,625
Member Since: ‎09-05-2013
Message 13 of 21 (125 Views)

Re: help, my laptop wont load

Thanks for the response. I corrected the error code and I found a match. The entire computer should be serviced, as it has multiple unconfirmed hardware errors.

 

Mario

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Super Mario 1
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jezz1
Posts: 11
Member Since: ‎04-17-2014
Message 14 of 21 (122 Views)

Re: help, my laptop wont load

Thank you, what does the service involve? 

HP Support Agent
SuperMario1
Posts: 4,625
Member Since: ‎09-05-2013
Message 15 of 21 (120 Views)

Re: help, my laptop wont load

They will check the computer and repair/ replace any broken or faulty parts. They may also reinstall the operating system, so make sure you back everything up.

 

Mario

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Super Mario 1
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jezz1
Posts: 11
Member Since: ‎04-17-2014
Message 16 of 21 (114 Views)

Re: help, my laptop wont load

how much does the service cost? will i have to seng my latop away, it has sensitive information, 

HP Support Agent
SuperMario1
Posts: 4,625
Member Since: ‎09-05-2013
Message 17 of 21 (112 Views)

Re: help, my laptop wont load

If the computer is in warranty, the service will be free. If not, it depends on what has to be done to the computer. You should backup all of your data because the operating system could be reinstalled.

 

Mario

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Super Mario 1
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jezz1
Posts: 11
Member Since: ‎04-17-2014
Message 18 of 21 (107 Views)

Re: help, my laptop wont load

How long do you reckon my laptop will last if I used a sub or wireless keyboard. My warranty ran out last month, I've been looking at replacement keyboards, hence I've never upgraded a laptop. I've done desktops. 

 

 

HP Support Agent
SuperMario1
Posts: 4,625
Member Since: ‎09-05-2013
Message 19 of 21 (104 Views)

Re: help, my laptop wont load

I have no doubt it will last longer, since the keyboard is a primary issue. However, there are other potential issues that could arise in the future.

 

Mario

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Super Mario 1
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jezz1
Posts: 11
Member Since: ‎04-17-2014
Message 20 of 21 (93 Views)

Re: help, my laptop wont load

Hi,  I am thinking of updating my old xp laptop to Windows 7 however Microsoft has moved onto Windows8, I am still considering what to do, due to cost, I've seen replacement keyboard however should I.update my up to windows 8 or wait till next year for Windows 9

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