- HP Support Forum Home
- >
- Laptop & Notebook
- >
- Recovery
- >
- help please!?
HP Support Forums
Join in the conversation.
- Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic to the Top
- Bookmark
- Subscribe
- Printer Friendly Page
help please!?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
04-03-2012 07:40 AM
Right so i dropped my laptop a couple nights ago and ever since then it wont turn on properly
We managed to do a scan and it said it was a hard drive problem
we did a memory check + it passed
we arent sure what to do with it now though as when we turn it on it wont load and when we click the reccommended option it comes up with a blue screen quite similar to the startup screen without the password thing or anything
When we clicked the start windows normally option it overheated so we chose to turn off the laptop and allow it to cool down
We turned it on today and the same is happening so can someone please tell us how to fix this problem?
thanks!
help please!?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
04-03-2012 07:37 AM
Right so i dropped my laptop a couple nights ago and ever since then it wont turn on properly
We managed to do a scan and it said it was a hard drive problem
we did a memory check + it passed
we arent sure what to do with it now though as when we turn it on it wont load and when we click the reccommended option it comes up with a blue screen quite similar to the startup screen without the password thing or anything
When we clicked the start windows normally option it overheated so we chose to turn off the laptop and allow it to cool down
We turned it on today and the same is happening so can someone please tell us how to fix this problem?
thanks!
Re: help please!?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
04-04-2012 05:08 PM
The hard drive is damaged, replace the hard drive with a new one the same size (gb) or larger, then use the HP recovery discs to reinstall the OS.
You might still be able to save the data on the old damaged drive, connect it to another Windows PC using a USB to hard drive adapter, then you should be able to use windows explorer to browse the hard drive and copy your important files off the drive, hopefully.
Re: help please!?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
04-05-2012 10:50 AM
nights ago''
Did it hit de ground hard?
Like fell from you?
If yes then you got a corrupted cluster... Need change your HDD and reinstall operating system.
