note book don't start (XH124UA#ABA), CNU10316RL

[hukchow]

I tried startup repair couple times it say could not detect a problem

[DavidPK]

Hi,

I should have noticed it before, but looking again at one of your previous posts again, the error looks very like a Malware signature, so try the following.

On another PC, follow the procedure on the link below to create a bootable CD which you can use to scan your computer - the advantage of this particular utility is that it will scan your Windows installation without having to load the OS and this gives it a better chance of removing any possible infection as the Malware will not be running either.

Windows Defender Offline.

Let me know the results of the scan and also if the notebook is now able to load Windows.

Regards,

DP-K

[hukchow]

yes Sir. I'll let you know BIGGG THANKS

[hukchow]

oh''' one more thing i for got to ask you how can i find out what 32-bite version or 64-bite version i got for my notebook

[DavidPK]

Hi,

Looking at the Specifications for your notebook, it's listed as coming with the 64bit version of Windows, so I'd try this first.

Let me know as soon as you get the results of the scan.

Regards,

DP-K

[hukchow]

OK I just done burn cd, I'll let you know.

[DavidPK]

Ok

[hukchow]

It full scan still going slow and still going

[DavidPK]

Hi,

How long has the scan been running?

Do you see an estimate of the time it will take to complete?

Regards,

DP-K

[hukchow]

It about 1:47 hr, then I log off restarted the window. IT open up but It missing everything all programs are gone on start collum not thing in it ,I think I need recovery disc to get all my files back, & I had tried to system recovery  in advace factory recovery when I press restart  I got errow messege(Failed to restart the computer into the Window REcovery Environment to complete the recovery operation).  And every times I just open up the window & I got this messege (There was problem starting C:\windows\TEMP\bspyse.dll

The specified module cound not be found.)