partial recovery failure

[terrorsound]

I am repairing a hp laptop DV7 for a friend, I have the recovery dvd's and drivers dvd

but all I get is a message that the recovery has a partial failure. I can never

get the system restored to factory settings.

I loaded windows 7 64bit pro easily, but I could not get the drivers

loaded because the nic card driver could not be loaded.

What is wrong with this proceedure I thought it was supposed to be

simple?  change the boot order to make the dvd drive first

and install the dvds in order.. What is missing from this picture in getting

this DV7 laptop working?

Thanks.

[Paul_Tikkanen]

Hi:

Go back and reinstall the clean W7 x64.

Unless there is broken hardware, there is no reason why you can't get everything to work.

After you install W7 x64, go to the device manager and click on all devices needing drivers (the ones with the little yellow ! marks).

Then click on the Details tab.

You now see a Properties drop down list.

Drop down on that and select the second item (Hardware ID's).

Post the top string of characters you see in the window.

Then I will post the links to the drivers you need.

It would also be helpful to know the exact dv7 model you are working on.

You can find that out by entering the product number in the box at the link below.  The product number can be found on the same sticker as the serial number.

You will then be directed to the support and driver page for that specific model.

http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&dlc=en&cc=us&os=228&sw_lang=&product=top

Paul

[terrorsound]

ok, laptop is a pavilion dv7 notebook pc

product A1t84ua

serial 2ce14610ml

I tried to grab the driver off the driver and application dvd

and windows could not find the driver..

is there a way to burn the drivers onto a cd and just install that way.

it would be easier to burn an ISO since the recovery dvds are junk..

[Paul_Tikkanen]

Hi:

This is the link to the support and driver page for the notebook:

http://h10025.www1.hp.com/ewfrf/wc/product?product=5189529&lc=en&cc=us&dlc=en&task=&lang=en&cc=us

Like I said, I need the hardware ID's. For example, note the list of wireless network adapters.

You need to know the hardware ID's in order to install the right driver.

Looking at the specs for the notebook, there are some drivers you need that aren't listed on the page.

For example...Chipset which you need to install first and reboot before installing any other driver.

First download is what you need.

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx

Second is video. Install and reboot.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-103171-1&cc=us&dlc=en&lc=en...=

I do not know what audio your model has. There could be one of two audio chips installed Conexant or IDT.

Again, that is why I need the hardware ID's so I can post the drivers you need.

Wired Network:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-102406-1&cc=us&dlc=en&lc=en...=

How you want to make a folder for these drivers and run them is up to you.

But we can get this done for your friend.

Paul

[terrorsound]

I'll list the ID's when I get home so I can get this thing up and running again..

What about any programs that came with the laptop? Are they gone or can

they be reloaded as well?  I'm not sure what this thing came with, I'm just

the tech trying to get this thing up and running..

Thanks..

[Paul_Tikkanen]

There are some programs available from the support and driver page.

Otherwise you improvise.

Best free A/V in my opinon is MS security essentials.

http://windows.microsoft.com/en-US/windows/products/security-essentials

Easy to use and free CD/DVD burning program is CD Burner XP.

Download the 64 bit version without Open Candy.

http://cdburnerxp.se/en/download

I don't know what else you need. If you look at the bottom of the specs page you will see all of the software that originally came with the PC. A lot of is is bloatware and trialware anyway.

[terrorsound]

agreed!!  

Thanks, I'll follow this thread and post the hardware Id's when I'm back at the PC tonight..

and thanks for the direct info on getting this thing back up and running..

[Paul_Tikkanen]

You're very welcome.

As soon as you can post that info tonight, and I get an e-mail that you have replied, I will look up the drivers you need.

[terrorsound]

I did'nt forget, i'll be posting the hardware ID's tonight

since I have a windows 7 pro install on there now temporarily.

.

I have everything downloaded and burned to dvd's just need to know

what hardware installs to run after the chipset is installed.

Ill post the info needed later today..

[Paul_Tikkanen]

OK, I'll be around...