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08-15-2012 10:52 PM
I was forced to do a restore to factory settings a few days ago when my Pavillion dv6 (running Windows 7) crashed. I created the recovery discs prior to doing the restore but now the computer wont recognise the discs.
i have tried doing a restore from previous image and tried just running the discs. i have also tried reinserting the discs. i am definitely trying the last disc first but i have tried the other discs too.
What do i do to get my files back onto my computer?
08-16-2012 05:29 AM
You may have to order a set of factory HP recovery disks by reading the info at the link below.
You can also do this if you can read the whole 25 character product key:
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn as ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.