12-25-2012 05:13 PM - edited 12-26-2012 06:19 PM
My laptop is an Envy dv6 with Windows 8. I haven't set up a password for my account. I've only used the HP simple pass fingerprint reader to log onto my laptop account. Today I restarted my laptop in safe mode and when it was starting up again, it asked me to enter a password and the fingerprint reader wasn't working! I didn't know what to do because I don't have a password so I had no idea what I was supposed to type in. I finally restored my laptop and it started up normally and I logged in with the fingerprint reader. After that, when I went to the control panel to create a password for my account, it said "change password" and it would ask me to enter a current password. so please help me! What am I supposed to write?! what do i do??
08-05-2013 05:05 PM
08-05-2013 05:10 PM