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Downloading user guide for HP 15-D014tu - wrong product number showing in HP results page

Hi,

 

I'm having a problem entering my product number (to be able to download the user guide for my HP notebook).  I managed to enter it once and it accepted the number but then right at that time I lost my connection to the internet and since then, when trying to enter the same product number I'm getting a page saying it doesn't accept it and it's actually not the same number I'm typing in.  My correct product number is F6D45PA#ABG and it's saying I'm entering f6d45pa&#35abg and therefore, won't accept it.  I've no idea where the &, 3 & 5 are coming from??

 

I've tried typing the correct number elsewhere and copying and pasting, but still it says I'm entering that wrong number.

 

If anyone's able to help I'd really appreciate it, thanks.

 

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Re: Downloading user guide for HP 15-D014tu - wrong product number showing in HP results page

Hi,

 

All the downloadable documentation for your notebook can be found on the following link.

 

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=nz&dlc=en&lang=en&lc=en&product=6622251&

 

Best regards,

 

DP-K

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Provost
Posts: 43,119
Member Since: ‎09-24-2010
Message 2 of 5 (330 Views)

Re: Downloading user guide for HP 15-D014tu - wrong product number showing in HP results page

Hi,

 

All the downloadable documentation for your notebook can be found on the following link.

 

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=nz&dlc=en&lang=en&lc=en&product=6622251&

 

Best regards,

 

DP-K

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Microsoft MVP - Windows Insider

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Tutor
Posts: 19
Member Since: ‎07-29-2014
Message 3 of 5 (324 Views)

Re: Downloading user guide for HP 15-D014tu - wrong product number showing in HP results page

Thanks very much!

Provost
Posts: 43,119
Member Since: ‎09-24-2010
Message 4 of 5 (320 Views)

Re: Downloading user guide for HP 15-D014tu - wrong product number showing in HP results page

Hi,

 

You're welcome Smiley Happy

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Insider

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Posts: 7
Member Since: ‎05-26-2016
Message 5 of 5 (53 Views)

Re: Downloading user guide for HP 15-D014tu - wrong product number showing in HP results page

I'm having the same stupid problem. I enter the correct number and for some reason Hp is putting in extra numbers and then saying I entered the wrong number. 

My product number is V8T78UA#ABA. It's adding 3 other numbers for whatever reason, I don't know. I'm trying to get my user manual too but HP seems to be making it as hard as possible to do this.

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