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HP Recommended
Pavilion Dv7
Microsoft Windows 7 (64-bit)

When starting computer it tries to load following drivers and fails.  This process takes over 5 minutes and often cannot do anything else until get message that drives were not succcessfully instaled.  How do I correct this

 

Intel(R) Series/3400 Series Chipset Family USBEnhanced Host Controller - 3B3C

Validity Sensor

Intel(R) Series/3400 Series Chipset Family USBEnhanced Host Controller - 3B34

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @dlvh

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that while booting the computer is trying to load few drivers and it fails.

 

I’d love to help!

 

I recommend you to download and install the driver manually from the below website.

 

http://hp.care/2nikIQ9

 

Alternately, you can download and install HP support assistant and it will automatically detect and install all the required drivers for your computer. You can download HP support assistant from the below link.

 

http://hp.care/2pShGio

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers

The_Fossette
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @dlvh

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that while booting the computer is trying to load few drivers and it fails.

 

I’d love to help!

 

I recommend you to download and install the driver manually from the below website.

 

http://hp.care/2nikIQ9

 

Alternately, you can download and install HP support assistant and it will automatically detect and install all the required drivers for your computer. You can download HP support assistant from the below link.

 

http://hp.care/2pShGio

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.