03-25-2014 09:21 AM - last edited on 03-06-2017 10:37 AM by OscarFuentes
When formatting your computer, I would suggest the following documentation 'How to perform a clean installation of Windows'. Now if you do not want to go through the full format of the computer, I would suggest picking one of the options for a System Recovery. I have included the document 'Performing an HP System Recovery (Windows 8)'.
Please let me know if this does answer your question.