Frequent crashes of my notebook with error code dxgmms2.sys

[masaka]

My notebook crashes frequently  and the screen goes green with error code dxgmms2.sys. This has been happening since the recent major update to to Windows 10 64-bit.

I thoght that the AMD graphics card was at fault but when I attempted to upgrade  it via  Cotrol Panel >Settings>Device mager >Display Adapter Windows  gave me a screen message said that it was up todate.

Any help on how to resolve  this recurring problem would be greatly appreciated.

Regards Moses

[The_Fossette]

Hi @masaka

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are getting a blue screen error.

I’d love to help!

Follow below steps and check if it helps.

Please turn off automatic driver installation: Here is how it is done

1. Go to Search the web and Windows, type change device installation settings in the Search box and then press ENTER.

2. In the Device Installation Settings window, select No, let's me choose what to do.

3. Select Never install driver software from Windows Update.

4. Click Save Changes.

Let me know how it goes and you have a great day!

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

Take care!

Cheers!

[masaka]

Thank you very much for your responnse and I warmly welcome your willingness to help me with this recurring problem. Not being a computer wizard, I am worried that if I turn off driver software updates via Windows Update, I could get stuck if my computer got no driver software  updates at all.

Please let me know how I would keep the computer updated with driver software updates  if I turned off  driver software updates via Windows Update.

Regards

Moses Mirundi

[The_Fossette · Accepted solution]

Hi @masaka

Thank you for posting back.

I really appreciate your time and efforts.

The driver updates which you get from Windows update are generic drivers. You can download the latest drivers from HP website or from the device manufacturer website.

Also, you can turn windows driver on in the future if required.

I trust the above resolves your queries. Should you have any further questions, please do not hesitate to contact me.

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

Take care!

Cheers!

[masaka]

Thank you very much.I am now clear about what I am doing and I am going to use your solution and get back to you if necessary.

Regards

masaka

[Jeet_singh]

Hi @masaka,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,