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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: HP Pavilion Gaming 15-ak001nc Windows7 BIOS, BSOD
Create an account on the HP Community to personalize your profile and ask a question
10-23-2016 02:00 PM
Hello, @Sparkles1
firstly sorry for such a long pause.
It is a really awkard situation and I feel really dumb right now but I've just realize that I already have the newest version of BIOS. SO the question is: Do you have any other ideas why the BSOD occurs after sleep mode or should I install back the W10?
Thanks a lot and sorry for your trouble.
10-24-2016 07:28 AM
Hi @Molokai,
Thank you for the progress report. No need to be sorry, we are all human and make errors. Kudos to you for discovering the error. I am glad that you have determined that you have the latest BIOS installed. Here is a link to HP PCs - Troubleshooting sleep and hibernate issues (Windows 7) that may help. Please let me know the outcome.
10-24-2016 01:24 PM
Hi @Molokai,
Thank you for response. I can only provide the BIOSs that are listed on the software and driver page as recommended. As this is a fresh copy of Windows 7 ( I am assuming it was retail copy) you can contact Microsoft for assistance or as you mentioned reinstall Windows 10. Please keep me apprised of your progress.
10-29-2016 05:47 PM
Hi @Sparkles1
So I've decided to install the W10 back from the backup and I've read on HP support webside that I need HP Recovery manager. But there is a problem because I don't have this program installed so can you tell me where I can download this program or how I can install W10 back without using this program?
Thank you very much
10-31-2016 08:12 AM
Hi @Molokai,
Thank you for your response. I see that you have decided to reinstall Windows 10. You can download the Windows 10 Media Creation tool and reinstall Windows 10. I would try a clean install:
Windows 10 Media Creation Tool download
How to Clean Install Windows 10
Thanks! If this helps you to reach a solution, please click the "Accept as Solution"button down below in this message. If you wish to say "thanks" for my effort to help, click the "Thumbs Up" to give me a Kudos. :catvery-happy:
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