• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-04-2016 08:21 AM

HP Recommended

hi there, after what appeared to be banging my head againsta  brisk wall for days , today i found this link and following the steps sorted the problem!!! My fingerprint sensor is now working!!! very surprised and happy. Please remember i installed the drivers mentioned on the site event hough it mentioned some other model number. 

 

http://getintopc.com/tutorials/how-to-fix-fingerprint-reader-on-hp-probook/

 

 

I do not have any link to the link mentioned above. 

 

Hope it helps someone.

Was this reply helpful? Yes No

‎06-22-2016 11:42 PM

HP Recommended

Error OxFF

Was this reply helpful? Yes No

‎09-24-2017 12:38 PM

HP Recommended

I managed to get the fingerprint reader to work with Windows 10. I downloaded the reader driver from http://www.hwdrivers.com/drivers/dev_nbook/ven_HP/mod_ProBook%20650%20G1%20series/drv_008618/

where I downloaded and installed 008618.exe.

I then downloaded and installed HP Client Security Manager from

https://www.driversforhp.com/download-hp/sp74101.exe-download-driver-files-free/

where I downloaded and installed sp74101.exe.

1 person found this reply helpful
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.