08-22-2014 09:58 AM
SimplePass will not add websites to my vault any more. I dont have a fingerorint scanner and thats all I can find on the net is info about fingerrint scanners and im about to pull my hair out. Simplepass just wont recognize that im loging into a website anymore. i have windows 8.1 on an Hp 15 laptop running the latest internet explorer
08-22-2014 01:56 PM
Welcome to the HP Forum.
Might I ask why you are using HP SimplePass if you do not have a fingerprint scanner?
You might be better served by a program like KeePass
There are two Series of HP SimplePass:
- Series 8 -- most recent, works with Internet Explorer, most recent version at writing: V8.01.11
- Series 6 -- older AuthenTec series, works with Firefox and Internet Explorer (limited Chrome workaround), most recent version: V18.104.22.1686 (no longer updated and no longer shipped with new notebooks)
You might try reinstalling the SimplePass program or updating it to the latest version for this Series.
You might try Repairing the SimplePass program or updating it to the latest version for this Series.
The two Series are not compatible with one another -- each program was written by a different company.
Do not try to switch versions -- Without a fingerprint scanner, the switch might leave you in even more trouble than you find yourself at the moment.
You can find the download for the Series 8 HP SimplePass in the Dragon Document:
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!