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‎06-25-2016 07:46 AM

HP Recommended
Product: Pavilion 15-e092ea
Operating System: Microsoft Windows 8.1 (64-bit)

I was notified of three updates two days ago and proceeded to install them before upgrading to Windows 10.

I was warned that several restarts might be necessary.

Several restarts did occur but I now find that every time I try to launch HP Assistant it simply tells me that a restart is necessary. This must have occurred at least 10 times.

I cannot get any further and assume the software has ceased to function properly.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2016 07:24 AM

HP Recommended

Thanks, your solution matched my instinct but I just wanted to check unless there was another known issue with the latest updates.

 

I uninstalled the Support Assistant as suggested and downloaded the latest version.

 

All working well.

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-25-2016 10:31 AM

HP Recommended

Hi

 

The best i can suggest on this issue is go to control panel-> program and features-> then uninstall the HP Support assistant then from HP website download the latest version which is compitable foe Windows 10.

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Was this reply helpful? Yes No

‎06-26-2016 07:24 AM

HP Recommended

Thanks, your solution matched my instinct but I just wanted to check unless there was another known issue with the latest updates.

 

I uninstalled the Support Assistant as suggested and downloaded the latest version.

 

All working well.

 

Was this reply helpful? Yes No
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