• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-21-2016 03:01 AM

HP Recommended
Product: Hp 15-ac102nh
Operating System: Microsoft Windows 7 (64-bit)

Hi all!

 

I bought a Hp 15-ac102nh notebook and I have a problem:

 

I downloaded and installed the drivers from the following link:

http://support.hp.com/hu-hu/drivers/selfservice/HP-15-ac100-Notebook-PC-series/8499326/model/9015086

 

But computer management shows some problems.

 

And I have problem with my graphics card also. (error 43)

Driver:

http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064

 

Any help to find appropriate drivers for the abovementioned devices would be greatly appreciated.

Sorry for my English!

 

I have included some pictures.

 

 

 

 

ethernet.jpg

 

 

eszközkezelő.jpg

eszközkezelő2.jpg

radeon hiba.jpg

 

6 REPLIES 6

‎10-21-2016 07:06 AM

HP Recommended

Hi:

 

I would only be able to help you with the ethernet driver.

 

You need this one...

 

This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71268.exe

Was this reply helpful? Yes No

‎10-22-2016 02:03 AM

HP Recommended

Thx, it works! 🙂

 

But my graphics card not yet :S

Does anobody have an idea?

Was this reply helpful? Yes No

‎10-22-2016 02:15 AM

HP Recommended

My video controller:

 

PCI\VEN_1002&DEV_6660&SUBSYS_80C2103C&REV_83
PCI\VEN_1002&DEV_6660&SUBSYS_80C2103C
PCI\VEN_1002&DEV_6660&CC_038000
PCI\VEN_1002&DEV_6660&CC_0380

Was this reply helpful? Yes No

‎10-22-2016 06:54 AM

HP Recommended

You're very welcome.

 

The only suggestion I can offer would be to see if this works...

 

Download and run the AMD graphics driver from your notebook's support page.

 

Ez a csomag az AMD/Intel átváltható nagy felbontású (HD) video-illesztőprogramot tartalmazza támogatott operációs rendszert futtató támogatott noteszgéptípusok számára. Az átváltható grafikus üzemmóddal rendelkező noteszgépek számára a csomag tartalmazza mindkét grafikus processzor (GPU) illesztőprogramját. Az átváltható grafikus üzemmód lehetővé teszi, hogy a felhasználó válasszon az alacsony fogyasztású (leginkább akkumulátoros működtetéshez szánt) és a nagy teljesítményű megjelenítési üzemmód közül.

 

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72646.exe

 

If you have already done this, and did not delete the driver folder that was created, skip the above step.

 

Go to the device manager and click on the AMD graphics adapter with the ! mark next to it.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the graphics driver file.

 

That folder will be located in C:\SWSetup\sp72646.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

Then restart the PC.

 

The graphics driver on your notebook's support page should have worked because here is a partial copy and paste of the driver setup information file, which shows driver support for the hardware ID you posted...

 

[Manufacturer]
%ATI% = ATI.Mfg, NTamd64.6.1, NTamd64.6.0, NTamd64.6.3, NTamd64.10.0

[ATI.Mfg.NTamd64.6.1]
"%AMD6660.1%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_196E103C&REV_00
"%AMD6660.2%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_1970103C&REV_00
"%AMD6660.3%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_1972103C&REV_00
"%AMD6660.4%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_1974103C&REV_00
"%AMD6660.5%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_1976103C&REV_00
"%AMD6660.6%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_1978103C&REV_00
"%AMD6660.7%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_2162103C&REV_00
"%AMD6660.8%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_2164103C&REV_00
"%AMD6660.9%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_2183103C&REV_00
"%AMD6660.10%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_2184103C&REV_00
"%AMD6660.11%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21AA103C&REV_00
"%AMD6660.12%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21AB103C&REV_00
"%AMD6660.13%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21AC103C&REV_00
"%AMD6660.14%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21AD103C&REV_00
"%AMD6660.15%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21AE103C&REV_00
"%AMD6660.16%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21AF103C&REV_00
"%AMD6660.17%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21D5103C&REV_00
"%AMD6660.18%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21D6103C&REV_00
"%AMD6660.19%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21D7103C&REV_00
"%AMD6660.20%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_21D8103C&REV_00
"%AMD6660.21%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_80BC103C&REV_83
"%AMD6660.22%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_80BE103C&REV_83
"%AMD6660.23%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_80C0103C&REV_83
"%AMD6660.24%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_80C2103C&REV_83
"%AMD6660.25%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_80C4103C&REV_83
"%AMD6660.26%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_80C6103C&REV_83
"%AMD6660.27%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_8132103C&REV_83
"%AMD6660.28%" = ati2mtag_R503, PCI\VEN_1002&DEV_6660&SUBSYS_8136103C&REV_83

 

 

Was this reply helpful? Yes No

‎10-22-2016 11:26 PM

HP Recommended
Thank you very much! I installed the Win10 OS. and now everything is alright.
Was this reply helpful? Yes No

‎10-23-2016 06:59 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.