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Tutor
Posts: 19
Member Since: ‎01-11-2012
Message 1 of 10 (33,389 Views)

My computer doesn't recognize when I insert a disc into the DVD RW Drive.

Product Name and Number:

Presario C700

C770US

 

Operating System installed: Windows 7

 

Problem occured when I canceled a a disc being burned. Since then if I try to burn a disc, it tells me to insert a blank disc. or if I insert a pre-recorded disc it does nothing.

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Associate Professor
Posts: 913
Member Since: ‎11-17-2008
Message 2 of 10 (33,387 Views)

Re: My computer doesn't recognize when I insert a disc into the DVD RW Drive.

Try this Microsoft Fixit

 

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

 

Your CD or DVD drive can't read or write media
Automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media. Find other automated solutions
What it fixes...
  • Your CD or DVD Drive does not read or write and is shown as disabled
  • The media in your CD or DVD drive cannot be read
  • The media cannot be written to by your CD or DVD drive
  • You receive one of the following errors:
    • A class specific or device specific driver is missing or corrupt
    • A CD or DVD drive cannot be found or is not connected
    • The CD or DVD drive is experiencing a problem that prevents it from working properly
    • The CD or DVD drive is not accessible via an assigned drive letter
Find other Fix it Solutions...
Visit our solution center to find more fixes to common problems
I am an HP employee.

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Tutor
Posts: 19
Member Since: ‎01-11-2012
Message 3 of 10 (33,384 Views)

Re: My computer doesn't recognize when I insert a disc into the DVD RW Drive.

I've tried this already a couple of times with several different discs. Whether trying to play or burn a disc, I always get a "disc...is not detected, or is not supported" message. I even installed the Driver Manager and tried that, too.

Associate Professor
Posts: 913
Member Since: ‎11-17-2008
Message 4 of 10 (33,376 Views)

Re: My computer doesn't recognize when I insert a disc into the DVD RW Drive.

Hello,

I would suggest trying to reseat the ODD drive , other than that - it sounds like you may need a new one.

I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
Tutor
Posts: 19
Member Since: ‎01-11-2012
Message 5 of 10 (33,371 Views)

Re: My computer doesn't recognize when I insert a disc into the DVD RW Drive.

How do I reseat the ODD drive?

Honor Student
Posts: 1
Member Since: ‎05-07-2012
Message 6 of 10 (33,031 Views)

Re: My computer doesn't recognize when I insert a disc into the DVD RW Drive.

My computer doesn't recognize when I insert a disc into the DVD RW Drive.

Intern
Posts: 27
Member Since: ‎06-20-2009
Message 7 of 10 (33,015 Views)

Re: My computer doesn't recognize when I insert a disc into the DVD RW Drive.

[ Edited ]

I purchased two HP Pavilions and had this same problem with both of them, within three months of purchasing them! I simply eject and reload about 12 to 20 times and they eventually read the discs. I am trying to load a dvd game right now and am on eject number 10,.....it will eventually spin up and read it, lol.Smiley Frustrated

Student
Posts: 1
Member Since: ‎06-28-2012
Message 8 of 10 (32,663 Views)

Re: My computer doesn't recognize when I insert a disc into the DVD RW Drive.

what am i going to do my laptop cant read dvd and it will take a lot of time  but if i put my cd ( music) it will play automatically .

Student
Posts: 1
Member Since: ‎10-21-2015
Message 9 of 10 (4,962 Views)

Re: My computer doesn't recognize when I insert a disc into the DVD RW Drive.

My computer doesnt recognise the disc inserted into the DVD RW Drive, When I close it opens and keep telling me to 'insert a disc'

Tutor
Posts: 19
Member Since: ‎01-11-2012
Message 10 of 10 (4,946 Views)

Re: My computer doesn't recognize when I insert a disc into the DVD RW Drive.

Good luck getting any answers from HP. They never even responded to my follow up question and that was over 3 years ago!

 

My suggestion, don't buy HP products!

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