Question
Reply
 
Tutor
Posts: 6
Member Since: ‎09-10-2013
Message 1 of 9 (3,342 Views)

Problems installing a Brother printer to my HP laptop

Hello  I have an HPlaptop with Windows Vista,which I purchased in 2009. I got a Brother 4 in 1 printer,which I purchased within the last year. I misplaced the Driver Installation Disc,so I downloaded the driver installation program from the Brother site.

It didn't work, so I waited (2 hours on hold!) for support. The tech walked me through everything step by step. But it didn't work: the tech said either the USB wire was bad, or I am missing "Universal Printing Support" under the Device manager in my computer.

 

I tried 2 other wires, and neither seemed to make the printer work. Looking in my Device Manager,I dont see Universal Printing Support.

 

Could you please help me? The Brother printer is model MFCJ435W. Thank you!

Reply
0
Provost
Posts: 52,934
Member Since: ‎01-29-2009
Message 2 of 9 (3,338 Views)

Re: Problems installing a Brother printer to my HP laptop

Hi,

 

Please try the following software/driver:

 

   http://h20331.www2.hp.com/Hpsub/cache/344305-0-0-225-121.html

 

Good luck.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Tutor
Posts: 6
Member Since: ‎09-10-2013
Message 3 of 9 (3,333 Views)

Re: Problems installing a Brother printer to my HP laptop

Hi  Thanks for the help...which software do I download? PCL5 or 6? Thanks.

Tutor
Posts: 6
Member Since: ‎09-10-2013
Message 4 of 9 (3,328 Views)

Re: Problems installing a Brother printer to my HP laptop

Hi It hasn't worked. Any suggestions please?
Tutor
Posts: 6
Member Since: ‎09-10-2013
Message 5 of 9 (3,327 Views)

Re: Problems installing a Brother printer to my HP laptop

Hi  That didn't work...

Regents Professor
Posts: 4,094
Member Since: ‎11-19-2008
Message 6 of 9 (3,324 Views)

Re: Problems installing a Brother printer to my HP laptop


Toni2987 wrote:

Hi  That didn't work...


That driver was for HP devices.  You need the Brother specific or Brother Universal Printer Driver for PCL
.

You might also try the Brother support site: http://www.brother-usa.com/support/

Tutor
Posts: 6
Member Since: ‎09-10-2013
Message 7 of 9 (3,322 Views)

Re: Problems installing a Brother printer to my HP laptop

I did download it and it didnt work...as I said in my original post.
Regents Professor
Posts: 4,094
Member Since: ‎11-19-2008
Message 8 of 9 (3,321 Views)

Re: Problems installing a Brother printer to my HP laptop


Toni2987 wrote:
I did download it and it didnt work...as I said in my original post.

Your original post says nothing about you trying to install the Brother Universal Print Driver.

Tutor
Posts: 6
Member Since: ‎09-10-2013
Message 9 of 9 (3,299 Views)

Re: Problems installing a Brother printer to my HP laptop

Hi  I did install the Universal Printer software as you said...I downloaded the first one on the list for PCL...

When it said it was going to print the testpage, it didn't work,

Please help, I don't know what to do. I need a printer. Thanks.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation