09-25-2013 07:19 PM
When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer or inside the battery compartment. Please do not include your serial number.
If you have a Windows 7 based computer, the Windows product key is located on the Microsoft COA affixed to the bottom of your computer. If you have a Windows 8 based computer, the Windows product key is encrypted and stored in the computer's BIOS... there is print version on the product key on your computer.
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