Why can't I download files from the internet?

[obnoxred01]

My laptop is not downloading internet files, whether they are games or files from a trusted website, or even Word documents sent to my email. I can start the download, but it never completes, and when I view what's being downloaded, the file will be on the list, but nothing is happening. I have Windows 7, and this is a new problem. I have been able to download before... any ideas would be greatly appreciated!

[DavidPK · Accepted solution]

Hi,

What security software do you have on the notebook?

Open windows Control Panel, open Internet Options, click the Advanced Tab, click the 'Reset' Button, then click Apply and OK.  Restart the notebook and see if this has helped.

If it hasn't, on another PC, download the installer  Firefox, transfer this to your notebook and install it. - do you still have the same problems downloading using this browser?

Another option to try is the following.

Shutdown the notebook. Tap away at f8 as you start up to access Windows Recovery Console.  Use the arrow keys to select 'Safe Mode with Networking' and hit enter.  Let windows fully load in this mode and see if you can now access the internet and download - only choose a known 'safe site' such a Microsoft or HP as your security software will not be running while in this mode.  To exit Safe Mode, simply restart the notebook in the usual way and Windows will start normally.

Let me know the result.

Regards,

DP-K

[obnoxred01]

Going into safe mode and doing a download seemed to solve the problem... Thanks!

[DavidPK]

Hi,

You're welcome, I'm glad it helped

All the best,

DP-K