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Honor Student
Posts: 2
Member Since: ‎03-01-2014
Message 1 of 4 (338 Views)

how to remove ads by buzzsurfing 2141ee

Hi,

 

Im not sure how it got downloaded but the ads by buzzsurfing is causing me trouble. Its not there on my laptop nor in my browser's extensions. Help please!

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Regents Professor
Posts: 3,339
Member Since: ‎05-06-2013
Message 2 of 4 (324 Views)

Re: how to remove ads by buzzsurfing 2141ee

Hello,

 

Thank you for posting in the HP Support forum.

 

 

Could you please post your HP computer model and the operating system you use ?

Do you have antivirus software installed, is it up to date ? Have you run a scan with it ?

 

 

Please, read this guide with instructions:

http://malwaretips.com/blogs/malware-removal-guide-for-windows/

 

 

Perform all these steps -> steps 1, 3, 4 , 5 , 6 , 7 , 8A

Download, run and scan with the programs mentioned there. Usually, this fixes most of the issues.

 

If you have performed the instructions and you still face problems, just reply back and I will provide you with further instructions how to proceed.

 

I am looking forward to your update on this.

 

 

 

 

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IT_WinSec

cyber security engineer | consumer support technician
I do not work for HP Inc. I express personal opinion only.

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Honor Student
Posts: 2
Member Since: ‎03-01-2014
Message 3 of 4 (305 Views)

Re: how to remove ads by buzzsurfing 2141ee

I have done all of the above but the problem is still there.

Regents Professor
Posts: 3,339
Member Since: ‎05-06-2013
Message 4 of 4 (294 Views)

Re: how to remove ads by buzzsurfing 2141ee

Hello,

 

I have sent you a private message - please, check it and reply there (the label up there near your nick name and Log Out button).

>> If you appreciate my posts, click below on the Thumb Up+ button to give +1 Kudo
>> If my comment helped you - please, click the button to accept the post as a solution


IT_WinSec

cyber security engineer | consumer support technician
I do not work for HP Inc. I express personal opinion only.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation