03-01-2014 12:05 PM
Im not sure how it got downloaded but the ads by buzzsurfing is causing me trouble. Its not there on my laptop nor in my browser's extensions. Help please!
03-01-2014 04:35 PM
Thank you for posting in the HP Support forum.
Could you please post your HP computer model and the operating system you use ?
Do you have antivirus software installed, is it up to date ? Have you run a scan with it ?
Please, read this guide with instructions:
Perform all these steps -> steps 1, 3, 4 , 5 , 6 , 7 , 8A
Download, run and scan with the programs mentioned there. Usually, this fixes most of the issues.
If you have performed the instructions and you still face problems, just reply back and I will provide you with further instructions how to proceed.
I am looking forward to your update on this.