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Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 1 of 8 (1,020 Views)

i update my compaq cq42-102tu bios now i have an error when i start my computer

i m using Compaq CQ42-102TU notebook i update the bios after that it start to give me error that my computer motherboard donot have serial number and product id..

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Provost
Posts: 37,215
Member Since: ‎01-07-2009
Message 2 of 8 (1,013 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Which update did you install?  That is a critical bit of information

 

I see there are numerous updates available.

 

To get help on this I will need to be able to report it to an internal HP contact that a particular BIOS as causing an issue. 

If you would like to say thanks, just click on the thumbs up icon.

If your problem is solved please click the Options link and then the "Accept as Solution" button
Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 3 of 8 (998 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

i use the least one update

Provost
Posts: 37,215
Member Since: ‎01-07-2009
Message 4 of 8 (993 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

[ Edited ]

Help us help you by providing that information and posting it here in your thread.

 

All you need to do is to enter the BIOS, get the BIOS version information  on the system information page and then exit ignoring changes.

 

Thanks in advance. 

If you would like to say thanks, just click on the thumbs up icon.

If your problem is solved please click the Options link and then the "Accept as Solution" button
Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 5 of 8 (959 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

hi

System Board ID     1484

Bios Version             F.37

Bios Vendor              Insyde

Serial Number         ...................................................

UUID Number          00000000-0000-0000-0000-000000000000

Product Configuration ID     00B0000000000000000000000

 Ithink this is ok for you

Thanks

Provost
Posts: 37,215
Member Since: ‎01-07-2009
Message 6 of 8 (955 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thank you. Smiley Happy

I have passed the link along to a very knowlegeable HP notebook PC contact.

 

If you would like to say thanks, just click on the thumbs up icon.

If your problem is solved please click the Options link and then the "Accept as Solution" button
Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 7 of 8 (953 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thanks

I m waiting for your reply.Smiley Happy

PhD Student
Posts: 424
Member Since: ‎02-08-2009
Message 8 of 8 (848 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Hi, please check your private messages
-Bryan
I am an HP employee
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