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Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 1 of 8 (1,046 Views)

i update my compaq cq42-102tu bios now i have an error when i start my computer

i m using Compaq CQ42-102TU notebook i update the bios after that it start to give me error that my computer motherboard donot have serial number and product id..

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Provost
Posts: 38,460
Member Since: ‎01-07-2009
Message 2 of 8 (1,039 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Which update did you install?  That is a critical bit of information

 

I see there are numerous updates available.

 

To get help on this I will need to be able to report it to an internal HP contact that a particular BIOS as causing an issue. 

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If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 3 of 8 (1,024 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

i use the least one update

Provost
Posts: 38,460
Member Since: ‎01-07-2009
Message 4 of 8 (1,019 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

[ Edited ]

Help us help you by providing that information and posting it here in your thread.

 

All you need to do is to enter the BIOS, get the BIOS version information  on the system information page and then exit ignoring changes.

 

Thanks in advance. 

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If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 5 of 8 (985 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

hi

System Board ID     1484

Bios Version             F.37

Bios Vendor              Insyde

Serial Number         ...................................................

UUID Number          00000000-0000-0000-0000-000000000000

Product Configuration ID     00B0000000000000000000000

 Ithink this is ok for you

Thanks

Provost
Posts: 38,460
Member Since: ‎01-07-2009
Message 6 of 8 (981 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thank you. Smiley Happy

I have passed the link along to a very knowlegeable HP notebook PC contact.

 

If you would like to say thanks, just click on the thumbs up icon.

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 7 of 8 (979 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thanks

I m waiting for your reply.Smiley Happy

PhD Student
Posts: 426
Member Since: ‎02-08-2009
Message 8 of 8 (874 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Hi, please check your private messages
I am an HP employee

-Bryan
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