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Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 1 of 8 (1,135 Views)

i update my compaq cq42-102tu bios now i have an error when i start my computer

i m using Compaq CQ42-102TU notebook i update the bios after that it start to give me error that my computer motherboard donot have serial number and product id..

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Provost
Posts: 41,618
Member Since: ‎01-07-2009
Message 2 of 8 (1,128 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Which update did you install?  That is a critical bit of information

 

I see there are numerous updates available.

 

To get help on this I will need to be able to report it to an internal HP contact that a particular BIOS as causing an issue. 

If I helped you please click on the purple Thumbs up icon.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 3 of 8 (1,113 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

i use the least one update

Provost
Posts: 41,618
Member Since: ‎01-07-2009
Message 4 of 8 (1,108 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

[ Edited ]

Help us help you by providing that information and posting it here in your thread.

 

All you need to do is to enter the BIOS, get the BIOS version information  on the system information page and then exit ignoring changes.

 

Thanks in advance. 

If I helped you please click on the purple Thumbs up icon.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 5 of 8 (1,074 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

hi

System Board ID     1484

Bios Version             F.37

Bios Vendor              Insyde

Serial Number         ...................................................

UUID Number          00000000-0000-0000-0000-000000000000

Product Configuration ID     00B0000000000000000000000

 Ithink this is ok for you

Thanks

Provost
Posts: 41,618
Member Since: ‎01-07-2009
Message 6 of 8 (1,070 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thank you. Smiley Happy

I have passed the link along to a very knowlegeable HP notebook PC contact.

 

If I helped you please click on the purple Thumbs up icon.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 7 of 8 (1,068 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thanks

I m waiting for your reply.Smiley Happy

PhD Student
Posts: 426
Member Since: ‎02-08-2009
Message 8 of 8 (963 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Hi, please check your private messages
I am an HP employee

-Bryan
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