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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-28-2012 12:38 PM

HP Recommended

hi,

kindly help me.
i have HP Pavilion dv6-2138ca Entertainment Notebook PC and windows 7. my mouse"s scroll is not working. In device manager I have ps/2 compatible mouse, when i try to install synaptics recommended version 14.0.0.3 A  it says installation status failed due to error. I had synaptics version 14.0.0.3 so when i came to update that  it said out of dated so i uninstalled it from programs, then I just saw in device manager  ps/2 compatible mouse instead of synaptics, when i updated ps/2 compatible mouse it says this is up to date but  i mouse properties the device settings tab disappears and scroll is not functioning. May i uninstall ps/2 compatible mouse and if incase i uninstalled it then how many chances are there for me  to install synaptics recommended versio 14.0.0.3. or is this possible uninstalling ps/2 compatible mouse will not create any problems like mouse is not working etc.

Simply, i want toa ask you that can i uninstall ps/2 compatible mouse and install synaptics for making scroll works . Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2012 12:51 PM

HP Recommended

Hi,

 

I believe you need something like this:

 

    mousex.png

 

You may want to try this version which is - 16.0.1.0:

 

ftp://ftp.hp.com/pub/softpaq/sp56501-57000/sp56713.exe

 

before installing it first completely uninstall the current version you have installed

 

Good luck.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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6 REPLIES 6

‎09-28-2012 12:51 PM

HP Recommended

Hi,

 

I believe you need something like this:

 

    mousex.png

 

You may want to try this version which is - 16.0.1.0:

 

ftp://ftp.hp.com/pub/softpaq/sp56501-57000/sp56713.exe

 

before installing it first completely uninstall the current version you have installed

 

Good luck.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-28-2012 01:07 PM

HP Recommended

hi,

should i uninstall ps/2 compatible mouse ? before installing that you have recommended.

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‎09-28-2012 01:10 PM

HP Recommended

hi,

but when iwent to hp softwear and drivers it recommends me synaptics version 14.0.0.3 A date 2009 something and you recommended me version 16 is that right for my pc ? please tell me

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‎09-28-2012 01:12 PM

HP Recommended

yes i neeed this you got it.

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‎09-28-2012 01:52 PM

HP Recommended

hi,

shouli uninstall or disable ps/2 compatible mouse before installing driver software thet you recommended for my pc ?

please help me

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‎09-28-2012 02:00 PM

HP Recommended

hi,

by using above process without uninstalling or disabling the ps/2 compatible mouse ifound that

device updated but installation failed.changes occurs if i will restart and again the same situation as it was before no solution to this.

kindly help me to get rid of this bad situation/

thanks

Was this reply helpful? Yes No
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