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Honor Student
Posts: 3
Member Since: ‎03-17-2017
Message 1 of 6 (127 Views)
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screen

my computer keeps zooming in on gifs and videos and i dont know how to stop it.

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Re: screen

 

@emmacro

Welcome to the HP Forums!

 

I understand the screen zooms in and out on it's own,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/rs-en/document/c03754824

(Do not share any personal information such as serial number, email ID, phone number or address on a public forum for your safety). 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? Have you attempted a system restore?

Which operating system are you using?

 

Please reply with the details for further assistance.

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

View solution in context
HP Support Agent
Posts: 4,307
Member Since: ‎08-11-2014
Message 2 of 6 (102 Views)

Re: screen

 

@emmacro

Welcome to the HP Forums!

 

I understand the screen zooms in and out on it's own,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/rs-en/document/c03754824

(Do not share any personal information such as serial number, email ID, phone number or address on a public forum for your safety). 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? Have you attempted a system restore?

Which operating system are you using?

 

Please reply with the details for further assistance.

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎03-17-2017
Message 3 of 6 (91 Views)

Re: screen

I have tried to run scans to see if it was a vrus on my computer but it only seems to be occuring on chrome. I dont know what else to do about it. Not other support forums have had the same problem as me

HP Support Agent
Posts: 4,307
Member Since: ‎08-11-2014
Message 4 of 6 (80 Views)

Re: screen

 

@emmacro

Thank you for the update,

I appreciate your time and efforts,

 

Although, it would help if you could include the OS and product number of your computer,

It looks like this is one of the known issues with the Google Chrome: Click here for details.

 

And you seem to have two options, you either switch to Microsoft Edge, Internet explorer, Mozilla Firefox, etc....

Or disable the zoom option on your touchpad using the below steps:

  1. From the Start menu, search for "mouse" and then click Mouse from the top of the search results. This opens the Mouse Properties window.
  2. Next, click the right-most tab, labeled Device Settings, and click the Settings button.
  3. Next, from the left-hand column, click Pinch Zoom and uncheck the box on the right labeled Enable Pinch Zoom.
  4. Click OK to save your preference.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎03-17-2017
Message 5 of 6 (74 Views)

Re: screen

i have done what you asked but it still is zooming in. my laptop is an 

HP Notebook - 15-af148ca (Touch) (ENERGY STAR) if that helps at all. 

HP Support Agent
Posts: 4,307
Member Since: ‎08-11-2014
Message 6 of 6 (62 Views)

Re: screen

 

@emmacro

Thank you for the update,

I appreciate your time and efforts,

 

The model name of your HP laptop helps, however, that which holds more importance as of now is whether or not you've checked with a different web browser and if yes, Which one?

I need details of what steps you've done, for example, did you check the link I shared that explains how this is a known issue within chrome?

 

I would appreciate if you could reply with more details for further assistance.

Also, you may attempt to reset & re-install chrome before you try using it again.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
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