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‎04-28-2016 08:47 PM - edited ‎04-28-2016 08:48 PM

HP Recommended
Product: 15-f305dk notebook
Operating System: Microsoft Windows 10 (64-bit)

HP support assistant sent me an urgent message (two exclamation points) telling me "important action needed" and that windows firewall is off. I checked windows firewall through the control panel and it shows windows firewall is on for both public and private networks. Why is HP support assistant telling me that the firewall is off and windows is showing the firewall on?? Is the firewall on or off and how do I fix this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2016 09:13 PM

HP Recommended

If Control Panel shows it as on then it is on. There is sometimes a glitch with Support Assistant only looking for the security software (trial) that comes on many HP machines. If your machine came with McAfee Security Suite or Norton and you uninstalled it that may be what support assistant is looking for. Just ignore the warning- should be an option to delete or ignore.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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2 REPLIES 2

‎04-28-2016 09:13 PM

HP Recommended

If Control Panel shows it as on then it is on. There is sometimes a glitch with Support Assistant only looking for the security software (trial) that comes on many HP machines. If your machine came with McAfee Security Suite or Norton and you uninstalled it that may be what support assistant is looking for. Just ignore the warning- should be an option to delete or ignore.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎04-28-2016 09:16 PM

HP Recommended

Thank You

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