03-26-2011 12:20 AM - edited 03-26-2011 12:22 AM
Please help me with this issue.
My computer has this awesome MediaSmart Webcam. I can't use it anymore. I don't know why, it is still on my computer, well at least the shortcut. I double click on the shortcut to open it but I can't, it will not open. I get the little loading circle thingy but when it's done, when it's suppost to open it does not. I was told I have to re download the program but I don't know where.
I have the Pavilion Entertainment dv4, model # 2045dx.
03-26-2011 05:59 AM
Download and install Revo Uninstaller from the link below.
Run revo and use it to uninstall your HP MediaSmart Webcam software. Right click on the icon of the program you wish to remove and select Uninstall. During the process you may be asked to delete registry entries, just select all and then click delete. Do the same for any left over files and folders. Once the uninstall has completed, reboot the notebook.
Now download the latest Webcam installer on the link below and save it to your Desktop.
When the download has completed, right click on the installer and select 'Run as Administrator' to start the installation - be patient as the installation can take a while and may appear to be doing nothing at times.
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience
03-12-2012 09:56 AM
I was successful uninstalling the hp mediasmart webcam using revo. however, the download will not install
error2711 feature name ("RC"), and error1603 fatal error during installation, consult msi.chm or msdn for more info. NO SUCCESS. running windows 7. can u help????