HP Support Forums
Join in the conversation.
12-11-2011 04:47 PM
HP Pavilion dv7 running win 7 64 bit
Device manager does not recognize trueVision HD webcam. Tried all the suggestions on HP website, which eventually says it's a hardware failure. Has anyone had any resolution to this issue? I see the problem occurs across various platforms with varying resolutions to the problem.
01-04-2012 05:24 PM
I do have the same problem, IT WAS WORKING BEFORE. In my opinion they were an update that have change the driver
Windows 7 64b
03-03-2012 11:47 AM
Ha Ha. I'm replying to my own post!
Solution.... If your laptop does not recognize the built-in camera at all in the device manager and your warranty has expired or your willing to void your warranty. You can see if you have the same problem as I had. Gently pry the plastic frame around your camera and display screen apart you need to go at least half way down the sides. There is also some adhesive tape you will need to push to one side or the other. To the right of the camera there is a very small connector, it wont even look as if it is separated. Use a tweezer or small screwdriver to push the connector into the socket. This fixed my problem ...The next startup recognized the camera and has worked perfectly since. In my opinion (13yrs experience in reliability engineering semiconductor manufacturing) this is a manufacturing reliability issue either the socket cannot hold the connector in place or there is too much strain on the wiring to the connector. Good luck.