HP MediaSmart DVD Playing Blu-Ray DVD's on DVX series

[HaggisCat]

If you deleted all your Media Smart programs just for the sake of installing new ones, you should not have done that.

 Go to the control panel and find "Recovery" and click on "System Restore"

 Choose to pick a restore point before you uninstalled all your Media Smart programs.

 If you still want to update you MS items, post again and I will also need your full model number.

[kp_design3]

Restore in progress. Model : dv7 – 3065dx

[kp_design3]

Restore complete.

[HaggisCat]

I take it you're back to square one ??? 

[kp_design3]

Yes I am back to square one, this puts my computer back to a week ago.  Although I could atleast open the DVD program then, now it wont open at all.?  Please advise.

Correction, now I got it to open, but wont play anything.

[HaggisCat]

The restore didn't quite finish properly. Not sure why this happens with MS applications, but it what makes them lousy software.

 If you're using it to play Blu-rays, Cyberlink Power DVD10 is available for free for HP owners. We can go that route.

 We can try uninstall MS DVD and I can give you a link to the most recent one, which may install properly or not, I can't guarantee it.

 If we continue with either one I need to know what anti virus program you're running.

[kp_design3]

Kaspersky anti-virus 2011

[HaggisCat]

What do you want to do ?

 Do you want to go ahead and try to fix MS DVD or do you want to install Cyberlink Power DVD10 ?

[kp_design3]

can we try to fix MS first?

[HaggisCat]

Install CCleaner first, we'll need it later.

 http://www.filehippo.com/download_ccleaner/

 Save this file of MS DVD to the desk top, but do not run the install package yet.

 ftp://ftp.hp.com/pub/softpaq/sp53001-53500/sp53390.exe

 Uninstall MS DVD from "Programs and Features" and run the registry cleaner from CCleaner as many time as necessary until it finds nothing and restart you laptop.

 Install this trial version of RAR labs file extraction utility.

 http://www.rarlab.com/rar/winrar-x64-411.exe

 Restart...

 Disable your anti-virus program.

 Right click on the MS DVD install file you saved earlier and choose to "Extract Files" (click OK to continue). A new folder will appear with the same file number (sp53390).

 Open that and click on "src", a long list will appear, scroll down until you find "Setup" 6th one from the bottom (it will be 310 KB in size). Click on that to begin the installation of MS DVD.

 Restart after it's done. Open the DVD drawer by using the release button on the drawer and load you disc. Let MS DVD load it automatically with out opening MS DVD. Give it time to load and if you get a message that it needs to update, push "Cancel" or "NO" or what ever, don't let it try to update. Push play again with in the program.

 If you do not get the message that it wants to update leave it load by itself, do not push play.